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vkbvnel24ykx's avatar
vkbvnel24ykx
New Rookie
2 months ago

Unable to Resume Support Case on EA Help

Hi everyone,

I'm having trouble with the EA Help website. When I try to resume an open case by clicking "Resume Case," it just takes me back to the My Cases page instead of letting me continue with my case.

Has anyone else experienced this issue? Is there a fix for it, or is this a known bug?

Thanks!

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  • TheBlueFireFist's avatar
    TheBlueFireFist
    Seasoned Newcomer
    15 days ago

    Sadly enough it has been like this for a while. (At least as far as I’ve experienced) i have had multiple cases be closed due to me not answering them (read: not possible to answer). Also no idea if this is known or not…

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