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jackkennett23's avatar
jackkennett23
2 years ago
Solved

Claiming Pro pass premium

I have just bought the Pro pass after getting to level 22 however it will not let me claim anything on the premium pass prior to that level. It has the a button to claim but nothing happens? Any ideas anyone please

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ea sports pga tour
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @Cameron_c46 

    If you would like to reach out to someone from our support team, you can create a support case below:

    EA SPORTS PGA TOUR > I'm looking for something I earned

     

    Thanks!

     

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @jackkennett23 would it be possible to get a bit more information on this, if you are still running into issues?

    Would it be possible to get more information on this?

     

    • Platform:
    • PSN ID/Gamertag:
    • Are you getting an error message?
    • Does this happen to any other account on the device?
    • Are you playing from the device's internal storage or an external drive?
    • What type of network are you using? (Wired, Wireless, Hotspot)
    • Is anything else happening?\
    • If possible, share a Clip of trying to claim the Pro Pass rewards...
    • If on PC, please share a DxDiag and an EA app Error ID

    Cheers!

  • Cameron_c46's avatar
    Cameron_c46
    2 years ago

    I am also having this issue, I am also finding it way too difficult to get in contact with anyone from EA. What can be done about this?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Cameron_c46 

    If you would like to reach out to someone from our support team, you can create a support case below:

    EA SPORTS PGA TOUR > I'm looking for something I earned

     

    Thanks!

     

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