Forum Discussion
EA_Aljo
Community Manager
7 days agoHi there. Thanks for reaching out. Let's see if some connection troubleshooting helps. Please try the steps listed here. Also, if you're using a wireless connection, switching to a wire will most likely provide for a more stable connection.
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5 days agoRising Newcomer
That link didn’t help just listed things that didn’t work. I have used a wire connection and it is still having the same issue…
- EA_Aljo4 days ago
Community Manager
Thanks for trying. Were you previously wireless and switched to a wire and are still disconnecting? If so, make sure you power cycle your equipment with these steps after that change was made:
- Unplug your modem/router for 2 minutes
- Hard restart your console by holding down the power button until it turns off
- Power it all up and try playing again