Product: EA SPORTS PGA TOURPlatform:Steam-PCSummarize your bug since update last week am unable to play competetive or private match as game boots me back to home screen just before 1st hole happens nearly everytime How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? no ideaWhat happens when the bug occurs? loads up mini screens flag going over screen then goes back to main menu What do you expect to see? the 1st hole ca

Hi @GodOfWalkers @brokeundertaker Can we try the following and check if this continues? EA App's Cache (Top Left Menu > Help > App Recovery) Repair/Verify your game based on which client you are launching from EA App - Repair (My Collection > Tile Dots > Repair) EGS - Repair (Library > Tile dots > Manage > Verify) Steam - Verify in your library Run the System File Checker tool then Check for Windows and GPU updates Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings Install/Repair your VC++ files for the game (Microsoft VC++ Link) Check for other applications that may be limiting EA App or Game performance Connection and Advance Connection Guides Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Since Last update, unable to connect to Comp or private matches

13 Replies

EA_Illium
Community Manager
2 years ago
@brokeundertaker Wanted to check if this is still happening?
bennyp77sgjv
2 years ago
Product: EA SPORTS PGA TOUR
Platform:PlayStation 5
Summarize your bug When In a private match, the game just kicks me out and says connecting to ea servers.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No clue
What happens when the bug occurs? It kicks me out of the private match
What do you expect to see? A full 18 holes.
‌
Nothing additional
brokeundertaker
2 years ago
yes i tried again last night 24/05/2023 & booted me straight out after 2 attempts have tried re-installing game lowering settings etc to same results
EA_Illium
Community Manager
2 years ago
HI @bennyp77sgjv When you have a moment can we try the following steps?

Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)

Verify you signed into your PSN account

Check for updates

Restore Licence

Try the steps in our Connection and Advance Connection Guides

Open your PS5 NAT Type

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
GodOfWalkers
2 years ago
I am having the same problem as the original poster on PC. I get dropped from a private match before I even get to tee off from the first hole. I redownloaded the game. I've updated all my drivers. I have no issues at all on 2k but have yet to be able to play a private match on EA.
EA_Illium
Community Manager
2 years ago
Hi @GodOfWalkers @brokeundertaker

Can we try the following and check if this continues?

EA App's Cache (Top Left Menu > Help > App Recovery)

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)

EGS - Repair (Library > Tile dots > Manage > Verify)

Steam - Verify in your library

Run the System File Checker tool then Check for Windows and GPU updates

Default your game to the high-performance GPU, AMD Settings | Nvidia Settings | Windows Settings

Install/Repair your VC++ files for the game (Microsoft VC++ Link)

Check for other applications that may be limiting EA App or Game performance

Connection and Advance Connection Guides

Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)

Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
brokeundertaker
2 years ago
Hi
my problem i seemed to have with game loading a match with others seems to be fixed now
as for the last 2 days or so have been able to get into a match no problems
my fix was pretty simple really, i changed FPS from unlimited to 30fps ,60 may work but not tried it
& lowered a couple of other settings & has worked since .
danny.
RichAC
2 years ago
@GodOfWalkers wrote:
I am having the same problem as the original poster on PC. I get dropped from a private match before I even get to tee off from the first hole. I redownloaded the game. I've updated all my drivers. I have no issues at all on 2k but have yet to be able to play a private match on EA.
that happens to me alot I usually get in on a match on the next log in.
RichAC
2 years ago
@brokeundertaker wrote:
Hi
my problem i seemed to have with game loading a match with others seems to be fixed now
as for the last 2 days or so have been able to get into a match no problems
my fix was pretty simple really, i changed FPS from unlimited to 30fps ,60 may work but not tried it
& lowered a couple of other settings & has worked since .
danny.
I use 60 when i put it on unlimited i got lots of chops.
RonDizzel13
2 years ago
Ever since the last update, when my friends and I try to play a private match, it boots us all back to the main screen.
Sometimes, one or two of us stay in the lobby, but the rest get booted.
When we invite the rest, everyone gets booted.
Some get booted back to the main screen, some get booted from the servers, some get booted to the main screen but the menus aren’t there anymore.
it happens every time now and we have not been able to play for weeks (since the last update).
The same thing happened after a previous update, but eventually fixed.. until this last update. We have tried to load in with different numbers of players 3, 4, 5, 6.. different players. Different ways to join (invite through the game, invite through the Xbox menus, joining through the chat party..)
We haven’t played in weeks and we try every couple of nights to start a round.