Unable to connect to EA servers (not an account or password issue confirmed)

Hi @Troglen 

I wanted to confirm if you are still running into issues connecting to servers. If so, can we try the following steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (Library > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

First, thank you so much for the response. But yes, I have tried all the steps listed and I even tried them again just to be sure and because you took the time out of your day to show me again. To no avail, still having "Unable to connect to EA Servers". Also, all other EA titles are connecting fine and able to play online. 

Hey @Troglen 

Thanks for the update and for trying those steps again. Have you ever gotten another message besides this one, or have you checked with our support in case there is an issue with the EA account? 

How to use EA Help

Cheers!

I wasn't kidding when I said I had been with 15 different advisors to the point they said all options have been exhausted please try the forums and maybe someone else has also experienced this. But each time it's with their emails, or login, or passwords they can't remember. 

Sorry if that sounds like a rant, it's just the most ridiculous thing I've ever gone through. But no, I have not gotten a different error. Last night an advisor wiped my old games pass ultimate trial logs, unactivated and reactivated my account, and we also went through every troubleshooting step together, again, in regards to connection issues on my end. I'm always down to retry certain steps, but the back and fourth of doing a step I've already done and waiting for a reply is also ridiculous. If I could refund I would, but EA nor EPIC will despite zero playtime due to it being the deluxe version. 

Hey @Troglen 

Thanks for the update, Would it be possible to get a fresh DxDiag file? You can attach it to a reply here. 

Thanks again for the help, I've attached the file. 

Hey @Troglen 

Apologies for the delay, I'm not seeing anything there that should cause concern. To check do you see the game in the EA app client after you downloaded it from Epic? 

If so, does launching from the EA app client versus the Epic client make a difference?