[Bug] Ads not working and Gems not received in Plants vs. Zombies 2

Hello, I have 2 issues in Plants vs. Zombies 2:

1. Ads not working:  

   When I try to watch ads for rewards, the game says “maxed out” even though I have not watched any ads that day. This happens every day.  

2. Gems not received:  

   I should get gems from [event / daily reward / arena / purchase — please specify], but the gems never appear in my account.  

Device: [Your phone model, e.g. Samsung Galaxy A15]  

OS: [Your Android version, e.g. Android 15]  

Player ID: [Your EA/Player ID if you know it]  

Please check and fix this issue. Thank you.