I lost my account with all levels done and good plants. Please help.

@uiuizflig @Blover3141 If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.This takes about 5 minutes. If you have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

@Everglow46 wrote:Hi, how can i get my player ID if i cannot access my account? This is the incongruity, you need to screenshot or note down your original player ID before your account becomes inaccessible.I and a few members on this forum have urged EA/PopCap to notify players to screenshot their player ID on the boot up screen for years (as it will help the progress recovery process) but guess what, up until now this still being not seen as an important feature.

@Everglow46 Your original player id number is the one associated with your missing account.As @eieio_31310 says, we have been trying for years to get EA to tell players to save this vital number without success.A huge chunk of the problems popping up in the official forum are from disappeared accounts, and most players don't realise how vital their player id number is.Is pvz2 on an old device?If it is then the game will not have updated yet and your old player id number will still be on it.You can still use the email registration scheme to restore your old account because it is associated with your old player id number.

@Everglow46 wrote:i recently ported it over from a old ipad just this year without any issues, i have the game on 3 different devices, and each device automatically updates the game when i launch it, it does not allow me to go into the game screen without updating. I have tried using the email registration scheme from a Youtube video but it does not work, everytime now it starts into a new profile. Also I did manage to get it into a screen with the game prompting me that i have a profile in the game but it was the fresh new game profile. I am at a loss on what else to do without the player ID, my mother played this game for 10+ years everyday and she's pretty down about the whole thing @Everglow46 Do you still have any iOS device with the game running earlier version? If so, you can get your (original) player ID from the Apple's iOS Settings menu (see image below). There is no need to start up the PVZ2 App.Alternatively, if you have back up with iTunes, you might be able to restore your old ID to your device but please disable internet data and WiFi to check the PVZ2 App.

I have an old iOS device with the game on an earlier version, but for some reason the player ID is the same as the one currently running the latest version with the fresh profile. Perhaps it is due to them using the same AppleID?I think i might have to look for my old back up with iTunes, i have it somewhere, hopefully the back up method works

I lost my progress | EA Forums

16 Replies

Everglow46
2 years ago
1. On my old iOS device the game is on 11.3.1, i cannot play the game on the device as there is insufficient storage space to patch/download the game
2. Yes both player IDs are the same on the old and new iOS devices
3. how long of a lead time do i usually have? because i currently do not have access to the old backup on my computer
eieio_31310
Hero
2 years ago
If the old 11.3.1 has not been updated then the chance of ID change is small. This strongly suggests your original account has been reset or data corruption occurred at the server side.
I do not think you need to spend time on looking for your old iTune backup as it will probably bring up the same player ID anyway.
Please contact EA Help Center ASAP, provide your player ID and ask for help to recover the progress on your account before the data on the backup server got updated or overwritten with the wrong data.
Good luck.
d5d5b13d0490f1f
2 years ago
This actually worked and allowed me to go through with it. But it still didn't restore my progress after I registered my email.
Everglow46
2 years ago
Hey, just an update, i contacted support and they managed to restore the progress, thank you so much for your help!
I have also kept copies of my game ID just in case this ever happens again
thank you for your help once again!
eieio_31310
Hero
2 years ago
@Everglow46 That is great news. Thank you for sharing.
MAGICDAVESHROOM
Legend
2 years ago
@d5d5b13d0490f1fc
The thing is, you need to have registered your email address with EA before losing your account as this method, while it is quick and easy, will restore what is currently on EA's servers.
Your missing account is backed up somewhere in EA's system, but if it has been replaced by a new one, you will need to get the player id number that is associated with that account.
Unfortunately, when a new account replaces your old one, it automatically issues you with a different player id number.
Which is why it is so important that players keep a record of it somewhere safe.
@Everglow46
Congratulations on getting your account back.

Forum Discussion

I lost my progress

16 Replies

About Plants vs. Zombies™ 2

Recent Discussions

Missing diamonds

Gem videos

Scrolling won't work on plant selection

Subject: Bug after Nov 8, 2025 update

gems not being issued