popgapon
4 days agoSeasoned Newcomer
Lost everything - profile, progress and purchases
After the latest update, I suddenly discovered that the player names in my game had changed and were now just called 1, 2, 3, 4. Each of them had zero progress.
I reinstalled the game. After reinstalling, the profiles remained.
When I try to log into the game, I get an Identity Selection prompt — two different IDs appear, and neither of them belongs to me.
I found my old phone, which also has PvZ2 installed and hasn't been updated. My original profile is still there. But I'm afraid to update the game because the profile might disappear too.
EA support was no help. They said they could give me a small amount of in-game currency, but not restore the profile.
What can be done?