Popcap support that I accessed from the app was able to help me a week ago so its been solved, they were able to recover it.
I filled out the form for Popcap support in January and have yet to get a response. I included my email address and the profile names for all three profiles that were lost. It's been three months. Where is my help?
did you get to the form through the game itself? from the game title screen, click on the gear icon to open the menu and click the help icon. it'll open a web browser (from whatever your default browser is). scroll to the bottom of the page for the "contact us" button. on the page form that it takes you to, there's a "problem with user profile" subject you can choose. mine took about 3 days and their email was pretty much a request to resync as they pretty much had already fixed it by then. I only did a general explanation and to be honest, didn't expect it to work when I did it as at that point, no one had replied to any of my posts here.
