Not receiving purchases on PVZ 2 store; Support not helping *at all*

@ElAguila64 

Nobody's ever referred me to that site and i just sent them .png screenshots.

In the past I was never referred the either but that is happening now. And their instructions don't match what you see in the PC. Google no longer let's you access any pay transactions from the PC. It tells you that you have to install the pay app. 

@ElAguila64 

Have you tried installing an Android emulator onto your PC (such as bluestacks).

It comes with Google playstore already on it, just install pvz2 and you can screenshot whatever you need through your PC.

My friend would have to do that. It don't own a PC. I only use a tablet and phone. I don't know when was started doing all this. I have reported missing contact in the past with no problems. 

So, unfortunately, EA help continues to tell me that the documents I have given are not correct, or not enough. And it's getting to the point that I'm quite frustrated. As I have said, I have given them all requested documents, and have even made them match the examples provided. However, instead of simply giving me my content, they keep telling me I need to give them different proofs of purchase, transaction history, etc. Their latest demand is that I give them a "screenshot of the content I was supposed to receive". How do I give a screenshot of something I haven't received yet? Unless of course, they want me to go into the Almanac in game, and take a screenshot of the STILL-LOCKED plant to prove that I haven't received it yet?

I have tried all solutions people have suggested, and nothing works. 

When it comes to the EA Help, it seems that no matter what I do, it's never enough.  I'm beginning to wonder if they know what they're doing...

I am having the same problem with them. Done it doesn't look like I am going to get my content, I am going to look into going thru Google to report an issue. 

Same for me. I purchased the Pea Vine unlock bundle for 19.99 and never got the content. They asked me for all the information, which I supplied. This was on 5/15/21. They charged me for the plant, but I currently still do not have it. I haven't heard from anyone now for days. 

After I provided all the proof, they sent me an e-mail saying the plant was restored. It was not. I sent them more screenshots. Haven't heard a word for almost a week. They've usually restored things right away. This time they took 19.99 from me and I don't have the content I paid for. 

I have the EXACT same problem you have. I could have written this up myself. I paid for a lot of content and they refuse to give me what I paid for. I sent them all the proof of purchase. I honestly believe it's a mass scam. 

They have never restores my content. And sad to say, I've spent thousands of dollars on pvz2 they act like they could care less about their customers and their missing content. They are always unhelpful when I reach out. I love the game but I'm done playing unless they give me my hundreds of dollars worth of missing content