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1029384756999086's avatar
6 hours ago

Old progress gone.

My old progress is gone and I cannot find id of old account. I had exclusive plants and made purchases and i have proof. Last tim i played was in december 2025 in the christmas event (great event by the way) and now now all progress is deleted because of a button force sync player data. Can you help me?

2 Replies

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hey 1029384756999086​ , would you be able to send me a screenshot of your player ID via private messages? This is how you can find it:

    1. Select the wrench to open the Settings menu.
    2. In the Settings menu, tap:
      • iOS: Download Preferences.
      • Android: Build Version.
    3. You’ll see your Player ID under the game version.


    7717AN​ I have received your screenshot in my DMs already so thank you for that 🙂 I'll keep you updated.

  • Same here, i put the email and my account didn't appear i spent money in that account too

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