Plants vs Zombies 2 progress lost - how to recover

I found some information on the forum. I went to This PC\Pixel 4a (5G)\Internal shared storage\Android\data\com.ea.game.pvz2_na\files on my phone. The only directories that I see are No_Backup and supersonicads. I do not see a userdata directory. Is there another location where I might be able to get my account data?

I was unable to figure out a way to restore my data, so I resorted to deleting and reinstalling the game. This did not help. My data was still lost. Even worse, I had purchased the ad-free version of the game which doesn't seem to be available anymore. So many ads......

@RedWingsScott 

I have been playing pvz2 for over 6 years and I've never heard of an ad free version.

There is an ad free version of the original pvz version that was sold through Steam.

(I still have that).

Losing account data is a common problem sadly, and i got so fed up giving the same answer that i now keep a standard response on my clipboard. 📋 

If you signed up for EA's email registration scheme then you can get a unique code sent to your email address to restore your account from the backup servers.

This takes about 5 minutes. 

If you  have your player id number, you can contact EA HELP CENTER by tapping on help center at the bottom of this page.

Please note that EA can't/ won't restore an account without your player id number so please screenshot it and keep it safe.

If you have a new profile and can't get EA to recover your old one from the backup servers, they will add plants to your new startup account if you have proof of purchase from your purchase history.

Does anyone have an email address to contact them? I have tried their bot it is useless. I have my player ID. I have been playing this game for over 10 years. I have 197 out 199 plants and many of them over m10 or higher. I am in the Jade League in tournaments. I have already completed all of the Penny's Pursuit. I have unlocked Arena. I had over 350,000 coins or more plus a lot of gems. I am so disgusted. I did register with them 3 different times and got codes each time. They should have my info. But, I can't get ahold of anyone (human) that can probably easily recover all of my info. I re-registered again tonight and got another code. I signed up for an EA account (used same credentials since it wasn't recognizing my email address anyway). I am lost and need help. If anyone can point me in the right direction it would be much appreciated. Thanks in advance. I tried replying to one of the codes email that was sent to me. But, no response.

@A02E70C1 

I am in the UK region and there used to be both email and livechat options, now there is only livechat.

@A02E70C1

The following steps are based on web browser on my computer, the same page on the phone could look different.

1. Go to https://help.ea.com/en/help-home/
2. Search for "Plants vs. Zombies 2" in Game support text box, click it.
3. Select "I need help restoring my progress in the game"
4. Click "Chat with us", fill in necessary information, including your player ID, and start a live chat with EA advisor.
5. If you're able to reach a live advisor and he/she is experienced on this kind of issue, you should get your progress recovered in a few minutes. If the advisor is inexperienced and said he/she will report this issue, close the chat and start a new one.
6. If you cannot get hold of a live person, the chat will be saved as an open case and accessible from "My Cases" on top of web page. You can resume the case any time, which should start a live chat session again (I'm not 100% sure on this, it seems EA changed the Help Center UI again recently).
7. DO NOT chat with the bot at the lower right corner, it's useless.