Progress lost.
The newest update last week or so wiped everything out. EA needs to fix this. I lose twelve years of progress and it’s not my fault. Someone in the support chat said that they are aware of the problem and the next update should fix it and accounts should be able to be restored. Also they need to stop hiding the chat. It used to be easy to connect and work through a problem. The email system is broken and with every email you bounce from person to person that has no idea what’s going on with you and you start back at square one with very email. Answering the same questions and getting the same responses over and over. Also support needs to be updated with new information every time something has changed. I kept getting he advice to select a profile and that ability was removed a while ago.
