Re: Chronic game crashing issue

This is a forum for pvz/ pvz2 issues that players can occasionally help with, EA employees seldom come here and if you need to contact EA HELP CENTER then tap on "HELP CENTER" at the bottom of the page and tell them your problem by email.

@ShayGuevaraW7 

Thanks for reaching out to us about this and we'll do our best to get around to you faster. If you're experiencing a technical issue like that the best thing we recommend doing is the mobile troubleshooting steps I have in the link below. As long as you link up your game to a Google Play or Apple account, your game progress will not be deleted since it's saved to the cloud.

A lot of times with mobile games, simply restarting the device or reinstalling the game it will fix technical woes. Sorry to hear this is happening and keep us updated!

How to sync to the cloud and mobile troubleshooting

https://answers.ea.com/t5/Plants-vs-Zombies-2/Account-amp-Mobile-Help-Look-here/m-p/7883871#M9093

 Thanks @EA_Blueberry. I have just tried uninstalling/reinstalling the application but I'm afraid the issue still persists (in fact as soon as I registered my account to get my backed up data, the screen turned into an odd pattern of green fragments rather than go to the startup screen - very disappointed to experience the same problem so soon after reinstalling!).

I've just let an Ad play and then waited a bit for my screen to go to sleep temporarily; when I reactivated it to go back to the game screen it crashed into one of the warped pictures again, and I had to reload it. Highly frustrating. I'd really appreciate if this issue could be escalated if at all possible?

In the meantime I will also contact EA Help as recommended by @MAGICDAVESHROOM. thanks again! Shay

Thanks @MAGICDAVESHROOM . I did in fact get to this forum via the EA_Help page initially, it directs users with bugs here:

"Did you find a bug in your game? Tell us about it on Answers HQ or use the Report a bug category when you contact us."

(https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/)

Nonetheless I take your point that EA employees may not always check this forum, I'll also send a direct email! regards, Shay