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101kbuka's avatar
101kbuka
Seasoned Novice
4 years ago

Re: Pvz 2 Update Not visible

But it still does not solve the main problem. Not possible to access it in general.

21 Replies

  • eieio_31310's avatar
    eieio_31310
    Hero
    4 years ago

    @101kbuka wrote:

    But it still does not solve the main problem. Not possible to access it in general.


    This is not a solution, it is just a temporary workaround (so you can still play Arena) until the update appears to be available on your regional server. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey Everyone, 

    Thanks for letting us know what you are seeing with PvZ2 Mobile, I wanted to take a moment to confirm if everyone is still running into this issue? If so can you see if any of the following steps help?

    • Close the game and restart your device then relaunch
    • Check for OS updates, then check if you have any game updates or see if you can get in
    • Switch from Cell Data to Wifi (or vice versa), and ensure any VPN you have is disabled
    • Make sure your Date/Time are correct on your device

    If you keep seeing this issue would it be possible to get the following information and I can pass this on to the team?

    • Device (OS version and Model)
    • Which version of PvZ2 do you have
    • The region you are playing from
    • PvZ Player ID (a guide to locating can be found here
  • @EA_Illium I also have the same problem. And i already done those step that you suggest (like switching cell data to wifi, ensure VPN are disabled, restart the game and phone, etc). But the answer is still the same. I couldn't play PENNY'S PURSUIT and ARENA
  • Hi cannot get upate for arena on  game this is information you ask to best i can

    Lenova tab M10 system Andriod 10

    Plants v Zombies 2

    Region is Scotland  uk

    Version a.9.8.1 Id:0.0.0

    Player ID CFD7D140-C6AB-4DC9-9AE0-133CA40FB51A

    Email  is [edit: email address removed] 

    hope you can help love playing this game

    Thanks Mark

  • Device (OS version and Model): Android Samsung Galaxy S9

    Which version of PvZ2 do you have:a: 9.8.1 | d:0.0.0

    The region you are playing from: Australia

    PvZ Player ID: 53633EF7-05BB-4676-A3DA-B3AE0DC17A00

    Cheers 

    Joe

  • I also have that issue with the arena mode. I tried the recommendations and it did not work.

    Device: android

    Plantsvz2 version: 9.8.1

    Region: Costa Rica

    Pvz id: B7710F8D-CBAE-4F2E-B219-08712CE5CFCO

  • Sbroutin's avatar
    Sbroutin
    4 years ago

    Same issue,  still no update

    My id is A3202FCB-52CB-4341-A2FD-3150051EF6FE
    Game version: a:9.8.1|d:0.0.0
    I am downloading from Costa Rica,  central America
    Android,  huawei p10 plus,  emui 9.1.0
    • Device (Xiaomi K50 Gaming OS MIUI 13.0.10  android 12)
    • Which version of PvZ2 do you have: a:9.8.1 |d:0.0.0 
    • The region you are playing from: VietNam
    • PvZ Player ID: C8F57EF3-3F91=476E-9464-9F730C887F5A
  • Geenie2wC's avatar
    Geenie2wC
    Rising Novice
    4 years ago

    Hi, so disappointed we're still unable to update PVZ2 - No update in Google Play store.

    I can't access Penny's pursuit (except through daily quest) or Arena tournament directly (only via MEGA Gatling pea's season Advertisement, on pre-play screen).

    FYI as requested.

    • Device (OS version and Model) : LG S21 Ultra
    • Version of PvZ2 I have: Version a.9.8.1 Id:0.0.0
    • Region: Australia
    • PvZ2 Player ID: CDC400C0-3ED9-41F7-BDBC-1635E236AFCE

    Hoping a solution and/or advice is coming soon. Thanks so much!

  • aadfgex's avatar
    aadfgex
    4 years ago

    It's been 4 days and no update no compensation, dumb developers, i wasted penny on this dumbshit. 

  • @EA_Illium Im facing the same problem .
    I followed all the steps that you have mentioned, but still facing same. Please help me
    My ea I'd is- IFA52962-F885-4092-9087-929832FD3EEB
  • Still nothing...

    Device: S20+

    Version of PvZ2: a:9.8.1/d:0.0.0

    Region: Brazil

    ID: 331E3532-f%DE-438D-8CC6-917B6C31943A

  • @EA_Illium is there any chance to cancel update requirement? People all over the world are affected. I'm in doubts update is published because not available over 5 days so far ☹️
  • @EA_Illium Why would you request players provide their IDs? You have opened them to possibly being hacked. Not surprising from this joke app.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey Everyone, 

    Wanted to give a quick update, We've passed this on to the team to be aware of if I get further information I'll post it in this thread. 

    Thanks!

  • eieio_31310's avatar
    eieio_31310
    Hero
    4 years ago

    Thanks @EA_Illium for alerting the team.

    All

    There has been a data push and the forced update message on the old 9.8.1 has been lifted for access to Arena and Peny's Pursuit is possible again.  

    The not so good news is that with the 9.8.1 build, the defined rewards for Piñata Party will be running out in a few days and for players counting on earning 80 gems by competing the 8 extra hard level epic quest, this is not available from 9.8.1.

    Have my fingers (and toes) crossed for you all hoping this 9.9.x update problem is sorted before the period for the new rewards ends.  

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