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kimmyh51's avatar
kimmyh51
5 years ago

Recurring audio issues on ipad

I have the following sound issues on my iPad and was wondering if anyone knows how to report this to EA? (As their bug reporting process directs me to this forum with no option to contact game dev directly. From a quick scan of these forums no one at ea is monitoring bug reports placed here):

If an alarm/timer/notification pops up while playing all sound is muted (my selected sound settings in the app are music off, sound fix max vol - these are still selected when this occurs but there is no sound).  Closing and reopening the app resolves this problem, but it recurs every time a notification pops up while playing.

Seemingly at random, sound becomes distorted, again restarting the game resolves but it recurs

More recently, part way through playing an Arena game or fighting Zomboss in Penny’s Pursuit some specific plant sound fx or zombie fx will stop working, and I only hear some sounds.  Ie I might hear the shrinking violet sfx but I can’t hear any zombies moaning or walking...

the audio works normally on all on all other apps, this issue is restricted to pvz2.

i have also notice that often but not always, after watching an ad for rewards, my screen orientation will be flipped 180deg (upside down)  My screen orientation is locked in landscape. Again if I close the game, or even switch to another ‘window’ on the iPad, on return to pvz2 the orientation is restored.

7 Replies

  • eieio_31310's avatar
    eieio_31310
    Hero
    5 years ago

    I (and quite a few of IOS users I know) have suffered with the same faults from this game.

    The audio muting after phone ring and notification, the recent games where there are a lots of chickens, seagulls or any other zombies when combined making noises exceeding the IOS safety limiter allow and resulting the cut out in sound, I think these are different issue but show the same symptom.  I believe these are known issue but EA is either struggling to get them fix or not giving them of high enough priority.  

    As for the screen orientation issue, this is also an old known bug but it was said to be the incorrect flag from the ads thus would need to be fixed by the advertisers.  

    For the duration I have been with this forum, I have yet to hear a reply from a game dev, only occasional responses from the community managers. 

  • luckyseat's avatar
    luckyseat
    5 years ago
    @kimmyh51 I suggest report the bug using the Help button in the game. For “Select a topic” choose “Report a Bug.” Don’t go to Answers HQ. use the “Contact Us” button. Fill out game, platform, etc. For “Select Topic” click “Report a Bug”. For “Select Issue” click “Give Feedback” and describe your issue(s). They won’t answer you directly, but they’ll create a case and will look at it. If enough people do this, maybe they’ll fix it.
  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    5 years ago

    @eieio_31310  i too have the screen orientation bug, it usually happens as I'm about to start arena or a penny's pursuit level and there's no way i can get back to full screen without leaving the game so i lose my match/ penny's pursuit rewards and arena match. 

    It only seems to happen on my new phone, samsung A71 version 10 (quiche).

  • eieio_31310's avatar
    eieio_31310
    Hero
    5 years ago

    @MAGICDAVESHROOM   on my iPhone I only need to rotate the phone it corrects itself, I did not realise this has a worse effect on some of the Android devices.

    One thing I have noticed is the audio limiter on the Android devices seems to be able to keep the audio output running after a very loud (squeaking) sound when there are lots of chickens appearing onto the screen, sadly Apple has a more restrict audio handling and every time I hear a pop then I need to reset the loudness of my phone's ring tone, not something pleasant to do in a quiet or crowded area.

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    5 years ago

    @eieio_31310 i also hear the burst of loud zombie chickens trying to escape from my phone but i usually have the sound off so it doesn't bother me.

    This is what the phone orientation bug is like on my new phone, with my old phone it resets back to full screen.

  • eieio_31310's avatar
    eieio_31310
    Hero
    5 years ago

    This is worse than I imagine.  So is this just showing up on your new phone and the old one (where the old one can recover)?  Are they both loaded with the same version of Android?

  • MAGICDAVESHROOM's avatar
    MAGICDAVESHROOM
    Legend
    5 years ago

    @eieio_31310 no, my old phone is android 8 (pie). (LgV30)

    It has no sim but i still use it as a wifi tablet so i can always have one device working.

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