Forum Discussion

RachaelSusie's avatar
5 years ago

Restore Purchases Bug?

Anytime I open up the store, I get a pop up that says I need to restore my purchases - can’t close the pop up, have to hit “restore.” It looks like it wants to restore something but the it crashes my app every. single. time. and I haven’t been able to purchase anything or get any free loot since. 

I’ve already uninstalled and reinstalled the app and I’m getting the same error. I did a search for this topic and all related content I found was from 2019... This can’t still be an issue, can it? It’s 2021 and I’d think PvZ would want my money... Help! This is driving me nuts.... 😬

9 Replies


  • @RachaelSusie wrote:

    .....

    ..... I did a search for this topic and all related content I found was from 2019... This can’t still be an issue, can it? It’s 2021 and I’d think PvZ would want my money...


    It is not just money, it also wants your time, your body brainz and your soul.   👿

    Yes this is an old bug, it pops up now and then way before 2019 and not yet fixed.  There has been a workaround, the next time you want to check the shop, turn off your internet data and WiFi (or enable Flight Mode) on your gaming device and it should let you bypass this endless Restore Purchases loop.

    Hope this helps.

  • @RachaelSusie The restore purchases bug has been round for a few years and was a minor annoyance that eventually just disappeared of it's own accord.

    Now it seems to have turned into something nastier with players reporting constant crashes and makes the game unplayable.

    EA should put some dev time into fixing long term bugs.

  • FantastiXxPVZ's avatar
    FantastiXxPVZ
    Seasoned Ace
    5 years ago

    It seems like they are tinkering with the store to make it so you can't repurchase anything to prevent super leveling of plants. It's always their interests over stability.

  • eieio_31310's avatar
    eieio_31310
    Hero
    5 years ago

    I thought the last introduction of +3 gems increase per purchase (and with the maximum cap at 80) is working well.  To me it seems fairer that it allows players with limited gems to upgrade their new plant to a almost mid level while restricting gems rich players to maxed out their plants to M200.  

    However, this only applies to players goes by the rule as I still see players hosting on YouTube using Mastery plants within days of first release.  

  • Now this bug is happening to me as well after buying 2 Festivus plants. Just a minor annoyance though.
  • RachaelSusie's avatar
    RachaelSusie
    5 years ago

    It’s not minor for me - driving me bonkers! It happens every time I open the store.. 

  • FantastiXxPVZ's avatar
    FantastiXxPVZ
    Seasoned Ace
    5 years ago

    @eieio_31310 wrote:

    I thought the last introduction of +3 gems increase per purchase (and with the maximum cap at 80) is working well.  To me it seems fairer that it allows players with limited gems to upgrade their new plant to a almost mid level while restricting gems rich players to maxed out their plants to M200.  

    However, this only applies to players goes by the rule as I still see players hosting on YouTube using Mastery plants within days of first release.  


    I agree, but the reward of the duplication bug has been out a while now and they should have already taken care of those players by now. I mean how hard is it to spot Millions or Billions of currency in profiles?

  • PowerToss's avatar
    PowerToss
    5 years ago

    @RachaelSusie That's probably because you opened PvZ2 when Airplane mode was on. Try the following steps:

    1. Open the game and log into your account with WiFi turned on
    2. Turn Airplane mode on (do not force-close the app)
    3. Enter the shop
    4. Turn Airplane mode off

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