The item was successfully purchased, but it was not sent at all.

dear ea game, Today, December 29, 2025, I have purchased a pinata bundle (special offer 2) in pvz 2, and successfully paid, but I didn't receive the item at all I really, really, really, I respectfully ask for your help so that the issue can be resolved immediately, my player ID 189472EE-B5B3-42C0-8FDB-81A87C825FC2

thanks...