The Unable to Complete Purchase error pop-up has been a daily issue for years now appearing each time you played a game, visited the Shop, etc. BUT you could just click past it and be able to play all game features.The Restoring Purchases error appearing is much more recent BUT you cannot get past it and would have to close the game each time it appears. Today:1. if I tried clicking on the first "Go to the Shop" tease when first logging on, you get to the Shop but got the Restoring Purchases error appeared and you had to force- close the game.2.If I clicked on the second "Shop tease" when logging on, I made it to the Shop and the Unable to Complete Purchases error appeared, but I could click past it.3. If I didn't click on either of the Shop teases when logging on, I could play the daily challenge and watch the three ads and collect the gems, but could not play any games.4. A few days ago, BOTH error pop-ups appeared BUT somehow, I could gather past and complete my game play. I hope this helps the development team fix this problem, for I have enjoyed playing this game and the original version for around two decades.Regards,Mike

@Dome117 @mzinkan Hey there, this issue is being investigated at the moment. Sorry for the inconvenience!

In my case, I can use the following method to temporarily bypass the pop-up window. See if this can help you. I'm using Android phone.1. Force close the game. Clear the cache of the game. Shut down any internet connection, include WiFi and data.2. Enter the game, and then the shop / Adventure levels while keeping the internet disconnected.3. After entered the shop / Adventure levels, a "Unable to complete purchase" window will popup, you can just click the button to close it.4. Now you can turn on the internet connection, and then buy items / play Adventure levels as normal.5. But once you leave the shop / Adventure levels, and you want to enter the shop / Adventure levels the second time, then the ever lasting "Restoring Purchases!" message will show up. You can do nothing and can only choose to force close the game.Hece every time you want to enter the shop / Adventure levels, you have to repeat all of the above procedures one more time.

I have the same issue every day. This error pop up every time I move in game menus. There is a fix or work around???Thanks

Hello,I got an update from Google Play this morning and now the Restore purchases message get stuck forcing me to close the game. At least before I got an error message but I could still play. Now it is blocking. I cannot complete pinata on adventure levels anymore or access the store...Can you check what's happening?I already tried clearing the cache of the game and reboot the Phone... Thanks

It's been being investigated for several years now, I am not holding my breath!

"UNABLE TO RESTORE and RESTORING PURCHASES " Details

16 Replies

Dome117
2 years ago
I have the same issue every day. This error pop up every time I move in game menus. There is a fix or work around???
Thanks
EA_Cath
Community Manager
2 years ago
@Dome117 @mzinkan Hey there, this issue is being investigated at the moment. Sorry for the inconvenience!
Dome117
2 years ago
@EA_Cath Thanks!!! It appears really frequently moving in the game menus or in the game store.
Dome117
2 years ago
Hello,
I got an update from Google Play this morning and now the Restore purchases message get stuck forcing me to close the game. At least before I got an error message but I could still play. Now it is blocking. I cannot complete pinata on adventure levels anymore or access the store...
Can you check what's happening?
I already tried clearing the cache of the game and reboot the Phone...
Thanks
Dome117
2 years ago
@EA_Cath I also tried to clear data on Android app and also reinstalling the game. Still same issue with Restore purchases stuck on my Galaxy S22.

Thanks!!!
MortStella
Seasoned Veteran
2 years ago
It's been being investigated for several years now, I am not holding my breath!
Dome117
2 years ago
@MortStella Thanks. The issue now is that the loading flower when the game Restore purchases never ends and I can't access adventure or store anymore.
MortStella
Seasoned Veteran
2 years ago
I know, this bug is nearly as old as the game itself. Every time they release an update it gets better for some players but worse for others. There is no rhyme or reason with it.
It's been reported to EA hundreds of times but they either make out it's a new thing they've never heard of and give you lots of advice about resetting your device etc when the problem lies with them, or they fob you off with it's being investigated.
Unfortunately as I said don't hold your breath for a fix!
kingfai78
New Traveler
2 years ago
In my case, I can use the following method to temporarily bypass the pop-up window. See if this can help you. I'm using Android phone.
1. Force close the game. Clear the cache of the game. Shut down any internet connection, include WiFi and data.
2. Enter the game, and then the shop / Adventure levels while keeping the internet disconnected.
3. After entered the shop / Adventure levels, a "Unable to complete purchase" window will popup, you can just click the button to close it.
4. Now you can turn on the internet connection, and then buy items / play Adventure levels as normal.
5. But once you leave the shop / Adventure levels, and you want to enter the shop / Adventure levels the second time, then the ever lasting "Restoring Purchases!" message will show up. You can do nothing and can only choose to force close the game.
Hece every time you want to enter the shop / Adventure levels, you have to repeat all of the above procedures one more time.
Dome117
2 years ago
@kingfai78 wrote:
In my case, I can use the following method to temporarily bypass the pop-up window. See if this can help you. I'm using Android phone.
1. Force close the game. Clear the cache of the game. Shut down any internet connection, include WiFi and data.
2. Enter the game, and then the shop / Adventure levels while keeping the internet disconnected.
3. After entered the shop / Adventure levels, a "Unable to complete purchase" window will popup, you can just click the button to close it.
4. Now you can turn on the internet connection, and then buy items / play Adventure levels as normal.
5. But once you leave the shop / Adventure levels, and you want to enter the shop / Adventure levels the second time, then the ever lasting "Restoring Purchases!" message will show up. You can do nothing and can only choose to force close the game.
Hece every time you want to enter the shop / Adventure levels, you have to repeat all of the above procedures one more time.
Thanks I'll try this.
Anyway it's crazy that Pop Cap is not able to fix this annoying issue and it's getting worst instead.
No one should have to do all these procedure to just play their game