Why did EA steal all diamonds spent for maintaining my PvZ2 Battlez win streak?

I feel you! I spent thousands of gems for streak and all of the sudden back to 1... i was furious but managed to contained my anger.. you have no idea how many times i have 700 streaks and game crashed and reset my streak.  Now being positive, i encountered another frustration... today’s battleZ doesnt allow me to pass streak 7.. i spent hundreds of gauntlet just to get that 1000 crowns zoybean! Now, im playing without goal because of this stupid bug.

Hello @an2ny79 

where did you post to get this reply?

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@an2ny79 wrote:
Just an update for looping 7 streak. as of this writing...

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Thank you for contacting us back again!

I would like to inform you that the issue is still going on and our concerned team is working on it.
You will be updated from our social media pages and you can also keep an eye on Forum for further updation.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.

You can also find answers to common questions on our Help Center at "http://help.ea.com" or ask our community experts by visiting Answer HQ at "http://answers.ea.com".

Thanks again for contacting EA help
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@an2ny79 wrote:
Just an update for looping 7 streak. as of this writing...

——-
Thank you for contacting us back again!

I would like to inform you that the issue is still going on and our concerned team is working on it.
You will be updated from our social media pages and you can also keep an eye on Forum for further updation.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know.

You can also find answers to common questions on our Help Center at "http://help.ea.com" or ask our community experts by visiting Answer HQ at "http://answers.ea.com".

Thanks again for contacting EA help
———

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The streak resetting after win number 7 is NOT - repeat NOT, a bug. It's a new game feature that was brought in with the 7.3.1 update. (It was supposedly to enhance our playing experience but has, in fact, had the complete opposite effect.)

What gets me is the fact that EA Help(less) is giving you the impression that they're unaware of this.

It's just total BS where they're trying to tell you that "our concerned team is working on it", and shows that you're being given the brush off.

What they SHOULD have done is be honest with you and told you that what you've complained about is, as I've already pointed out, a new game feature.

I'll just add that, whatever you do, DO NOT spend ANY gems to retain your streak. With the present system it's just not worthwhile. You should keep your gems for when you find you're out of gauntlets and need to purchase more from the store at the exorbitant exchange rate of 36 gauntlets for 150 gems.

From the latest update 7.3.

What happens to getting rewards in win streaks, etc?

We’ve revamped the win streak where  each time you complete 7 successful wins in a row, the streak resets. Rewards in 7 win streak slots have been increased to account for the update, and the overall cost to retain your win-streak has also been decreased. And you can still of course earn rewards at the end of each weekly tournament, per normal.

(Source)

@EA_Blueberry The new rewards are minuscule compared to the ones I had before. And that wouldn’t be a problem if I hadn’t paid through the nose to be able to get them!

Before the update, I was getting rewards in a cycle that would give 100 mints, or 120 piñatas, and many gauntlets and gold. I was getting x10 in all of them because I had reached a streak of more that 1200! And I was paying with 250 diamonds (=€15,3) to maintain and increase that streak. 

After the update, I’m barely getting 7 piñatas. This is FIFTEEN TIMES LESS from what I had paid to obtain before! Yes, I’m paying with less diamonds (20) to maintain my small streak, but so does the guy who didn’t use to have a huge and expensive streak like mine!

My “goal” in your game was to eventually max the level of all my plants. And for that reason I had paid lots of €15,3s to be able to get bigger rewards so that I eventually manage to do it. 

Your game was “selling” to me the idea that the streak was important to maintain, and I was buying that. Your update robbed me of all that money that the game was incentivizing me to pay!

And the worst thing is that your update robbed me of the interest to play the game anymore. Why on earth would I suffice to maximum rewards of merely 70 seeds, when each of the 120+ plants needs THOUSANDS of seeds to max? It would take a lifetime to max them! (Literally)

EA must return back the streaks to the players who had paid so much to maintain them. All streaks must return to the number they were before EA made the announcement that they would reset them. Many players chose to stop maintaining them after that announcement. And they were right because the streaks were reset anyway. 

Repeating Streak to 7 still being claimed by EA as a bug.  I replied them back saying I dont think this is a bug but a game plan but still they are emphasizing it is a bug... i even told them if this is a game plan they should just tell me in the first place so we dont get false hope. Either way, world will still spin and my life continues...

Thank you for contacting us back again!

Anthony, you're not the only one affected as of now -- We're on it! We want to get this fixed as swiftly as possible as we know how frustrating it is to not receive the content.

The good news is we are actively working on investigating this for everyone that is affected. As of this moment, due to the unforeseen nature of this, I don't have an estimated time or specifics for a fix.

I have, however, logged your case as such for an occurrence of this.

For now, there is currently no workaround I can suggest. In the meantime, we will continue working hard behind the scenes to identify, fix and release a potential address for this issue.
Do not be alarmed when reading this email that the case will be closed for now. We most certainly have not forgotten about you, we simply require a little more time to deal with this issue.

I know you may be eager for updates (as would I) so for that please keep an eye on our forums and social media going forward.

This is to recap, we've asked for your patience until our concerned team finish their investigation and find a fix.

I hope you can understand this.

By the way, for previous question where i get reply, this is via email. I opened ticket via EA.com to report bugs and suggestions..

I dont know why someone claim that they are still investigating my issue (repeating streak) if this is a game plan. Maybe im talking to a simulated EA customer service????? See my follow up reply yesterday before i got above response few hours ago.

Based on logic and reasoning, I dont think this is a bug.. You should have just told me the truth in the first place that it’s intentional and game plan.  Beside, what could I do if I dont like it? Either stop playing or enjoy the changes... This is just a free game (not entirely)and if you chose to change, there is basically nothing we could do but to suck it up, right? It just annoying waiting and having a false hope from you guys.  Either way, im ok with the new game plan.. again, whether I like it or not, I just suck it up 🙂

@an2ny79 

This is the correct information below.

From the latest update 7.3.

What happens to getting rewards in win streaks, etc?

We’ve revamped the win streak where  each time you complete 7 successful wins in a row, the streak resets. Rewards in 7 win streak slots have been increased to account for the update, and the overall cost to retain your win-streak has also been decreased. And you can still of course earn rewards at the end of each weekly tournament, per normal.

I've sent your case information to our quality team to avoid any further confusion. Thank you for raising that to us.