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JimFubar's avatar
JimFubar
8 years ago
Solved

(actual) lag

I installed PvZ GW1 on my new laptop two days ago and experience heavy lag since then.

Since many people seem to mistake their system beeing to slow for the game to run smooth, i want to clearify that this is *NOT* or hardware related issue, or if it is, it's solely about the network/wifi adapter. Playing offline resulted in no lag at all.

Is anyone else having trouble with lags these days? Is EA not caring about the game anymore? There is still full lobbies though. I'm from germany, could it be that most games are hosted overseas these days?

What I did already to reslove the issue:

*Run both Origin and PvZ as administrator, allow through windows firewall

*Disable Origin in game overlay

*Trying different wifi channels in Router settings

*(Re-)install driver for network/wifi adapter

My network/wifi adapter is a Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC

I read that Realtek is garbage in general. Also having short, random disconnects sometimes while browsing with this laptop. Speeds are otherwise fine, 10Gbps down, 1gbps up.

Rest of system:

i5 8250U

8GB DDR4 2400MHz RAM

AMD RX 550 2GB GDDR5 


I'm thankful for any advice on what else to try to resolve this.

Greetings
Jim

  • EA_Darko's avatar
    EA_Darko
    8 years ago

    @JimFubar Running a UO Trace would have no effect on your network. There were some issues with servers last night for a while but everything should be okay now.

    Looking at your UP Traces and you have connections issues, on the first UO Trace you have a packet loss of every single hop, anything other than 0% or 100% points to serious issues. On both UO Traces you have a Ping best/worst difference of over 100ms on almost every hop, anything over 100ms difference points to serious issues. I would recommend speaking with your ISP and showing them your UO Traces.

10 Replies

  • JimFubar's avatar
    JimFubar
    8 years ago

    Thank you for answering. I'll dump the log below. 

    Other things i tried in the meantime that didn't help: 

    *changing DNS to the google ones

    *Flush DNS Cache

    *Enable UPnP in the Router settings

    *I also tried to forward the suggested Ports (80, 443, 8080), but it turns out my Router allows only two Ports to be forwarded simultaniously.

    greetings

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    O2 192.168.1.1 1 1ms
    loopback1.81.brun.0001-01.ber.de.62.52.200.173 2 106ms
    ae9-0.0001.dbrx.02.ber.de.net.tel62.53.4.241 3 16ms
    ae1-0.0001.corx.01.ber.de.net.tel62.53.0.88 4 27ms
    ae4-0.0001.corx.01.fra.de.net.tel62.53.0.61 5 28ms
    bundle-ether15.0002.dbrx.02.fra.d62.53.26.0 6 27ms
    ae8-0.0001.prrx.13.fra.de.net.tel62.53.2.59 7 27ms
    akamai.prolexic.com 80.81.193.70 8 31ms
    a72-52-48-192.deploy.static.akama72.52.48.192 9 26ms
    a72-52-48-197.deploy.static.akama72.52.48.197 10 26ms
    * Unknown Host * 0.0.0.0 11 0ms
    a209-200-168-132.deploy.static.ak209.200.168.132 12 127ms
    * Unknown Host * 159.153.92.10 13 118ms
    * Unknown Host * 159.153.93.6 14 117ms
    ea-prod-sg-01.xbl-pub.ea.com 159.153.225.71 15 119ms
    * Unknown Host * 159.153.226.67 16 118ms

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago
    You need to let the UO Trace populate, if you don't mind rerunning it and following the steps exactly as laid out.
  • JimFubar's avatar
    JimFubar
    8 years ago

    Yea sorry for not reading the instructions clearly. I did two runs, both dumps are below, also as a file attachment.

    greetings

    1st run:

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    O2 192.168.1.1 1 8ms 7ms 7% 106 / 114 1ms / 100ms
    loopback1.81.brun.0001-01.ber.de.net.telefonica.de 62.52.200.173 2 42ms 56ms 12% 100 / 114 14ms / 153ms
    ae9-0.0002.dbrx.02.ber.de.net.telefonica.de 62.53.4.243 3 100ms 57ms 7% 105 / 114 15ms / 126ms
    ae3-0.0001.corx.02.ber.de.net.telefonica.de 62.53.0.100 4 192ms 100% 0 / 114
    ae4-0.0001.corx.02.fra.de.net.telefonica.de 62.53.0.73 5 55ms 100% 0 / 113
    bundle-ether16.0001.dbrx.02.fra.de.net.telefonica.de 62.53.26.2 6 69ms 97ms 5% 107 / 113 26ms / 356ms
    ae7-0.0001.prrx.13.fra.de.net.telefonica.de 62.53.2.57 7 98ms 95ms 3% 109 / 113 26ms / 328ms
    akamai.prolexic.com 80.81.193.70 8 68ms 100% 0 / 113
    a72-52-48-200.deploy.static.akamaitechnologies.com 72.52.48.200 9 103ms 94ms 5% 107 / 113 26ms / 451ms
    a72-52-48-205.deploy.static.akamaitechnologies.com 72.52.48.205 10 94ms 90ms 7% 105 / 113 26ms / 319ms
    * Unknown Host * 0.0.0.0 11 0ms
    a209-200-168-132.deploy.static.akamaitechnologies.com 209.200.168.132 12 200ms 197ms 6% 106 / 113 116ms / 421ms
    * Unknown Host * 159.153.92.10 13 301ms 192ms 5% 107 / 113 112ms / 409ms
    * Unknown Host * 159.153.93.6 14 193ms 100% 0 / 113
    * Unknown Host * 159.153.225.71 15 200ms 188ms 5% 107 / 113 112ms / 388ms
    * Unknown Host * 159.153.226.67 16 203ms 100% 0 / 113

    2nd run:

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    O2 192.168.1.1 1 2ms 4ms 0% 104 / 104 0ms / 107ms
    loopback1.81.brun.0001-01.ber.de.net.telefonica.de 62.52.200.173 2 19ms 17ms 0% 104 / 104 14ms / 127ms
    ae9-0.0002.dbrx.02.ber.de.net.telefonica.de 62.53.4.243 3 24ms 16ms 0% 104 / 104 14ms / 24ms
    ae3-0.0001.corx.02.ber.de.net.telefonica.de 62.53.0.100 4 27ms 100% 0 / 104
    ae4-0.0001.corx.02.fra.de.net.telefonica.de 62.53.0.73 5 100ms 100% 0 / 104
    bundle-ether16.0001.dbrx.02.fra.de.net.telefonica.de 62.53.26.2 6 26ms 37ms 0% 104 / 104 25ms / 337ms
    ae7-0.0001.prrx.13.fra.de.net.telefonica.de 62.53.2.57 7 26ms 30ms 0% 104 / 104 25ms / 98ms
    akamai.prolexic.com 80.81.193.70 8 100ms 100% 0 / 104
    a72-52-48-200.deploy.static.akamaitechnologies.com 72.52.48.200 9 27ms 33ms 0% 103 / 104 25ms / 243ms
    a72-52-48-205.deploy.static.akamaitechnologies.com 72.52.48.205 10 26ms 32ms 0% 104 / 104 25ms / 131ms
    * Unknown Host * 0.0.0.0 11 0ms
    a209-200-168-132.deploy.static.akamaitechnologies.com 209.200.168.132 12 117ms 122ms 0% 103 / 104 116ms / 425ms
    * Unknown Host * 159.153.92.10 13 114ms 115ms 0% 103 / 103 111ms / 198ms
    * Unknown Host * 159.153.93.6 14 185ms 100% 0 / 103
    ea-prod-sg-01.xbl-pub.ea.com 159.153.225.71 15 113ms 118ms 0% 103 / 103 112ms / 221ms
    * Unknown Host * 159.153.226.67 16 203ms 100% 0 / 103

  • JimFubar's avatar
    JimFubar
    8 years ago

    *Update*
    After doing the Trace-runs that i posted earlier, I can't connect to the EA servers anymore. So before it was "only" lag, now i can't even join a game anymore. Could the tracing program have anything to do with this?

    *Update2*

    Connecting to the EA servers worked again now. Lag persists.

    greetings

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @JimFubar Running a UO Trace would have no effect on your network. There were some issues with servers last night for a while but everything should be okay now.

    Looking at your UP Traces and you have connections issues, on the first UO Trace you have a packet loss of every single hop, anything other than 0% or 100% points to serious issues. On both UO Traces you have a Ping best/worst difference of over 100ms on almost every hop, anything over 100ms difference points to serious issues. I would recommend speaking with your ISP and showing them your UO Traces.

  • JimFubar's avatar
    JimFubar
    8 years ago

    This is not "solved".

    I took my Laptop to my girlfriend's aparment, she has a different Provider(more bandwith), different Router (newer, 5GHz band capable). Still lagging a LOT.
    This is very very likely a software problem an EAs side.

    UO Trace done in my girlfriends apartment: 

    Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
    * Unknown Host * 192.168.2.1 1 33ms 15ms 1% 113 / 115 1ms / 307ms
    dslb-188-102-048-001.188.102.pool188.102.48.1 2 11ms 12ms 4% 110 / 115 7ms / 313ms
    * Unknown Host * 188.111.206.214 3 16ms 17ms 0% 114 / 115 7ms / 312ms
    * Unknown Host * 0.0.0.0 4 0ms
    * Unknown Host * 92.79.212.137 5 23ms 11ms 5% 109 / 115 9ms / 32ms
    * Unknown Host * 145.254.2.191 6 23ms 28ms 2% 112 / 115 19ms / 325ms
    * Unknown Host * 145.254.2.191 7 31ms 24ms 2% 112 / 115 20ms / 226ms
    akamai.prolexic.com 80.81.193.70 8 23ms 24ms 6% 108 / 115 20ms / 123ms
    a72-52-48-200.deploy.static.akama72.52.48.200 9 21ms 36ms 2% 112 / 115 20ms / 352ms
    a72-52-48-205.deploy.static.akama72.52.48.205 10 25ms 28ms 3% 111 / 115 20ms / 325ms
    * Unknown Host * 93.191.173.3 11 157ms 100% 0 / 115
    a209-200-168-132.deploy.static.ak209.200.168.132 12 100ms 105ms 2% 112 / 115 99ms / 412ms
    * Unknown Host * 159.153.92.10 13 108ms 112ms 1% 113 / 115 107ms / 413ms
    * Unknown Host * 159.153.93.6 14 107ms 100% 0 / 115
    * Unknown Host * 159.153.225.67 15 108ms 110ms 2% 112 / 115 105ms / 408ms
    fert01-eqx-iad.ea.com 159.153.226.65 16 106ms 100% 0 / 114

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @JimFubar That UO Trace also has serious issues. If you look at it you can see that you have % packet loss of 1%, 4%, 5%, 2%,2% and so on. You have it on almost every hop there which points to a serious issue. If you take a look at the Ping best/worst you will see that you have a huge difference between best/worst. Anything over a 100ms difference means that you have connection issues and on that UO Trace you have 1ms / 307ms, 7ms / 313ms, 20ms / 352ms, 99ms / 412ms, 20ms / 226ms and so on.


    You will need to speak with the ISP and show them that UO Trace so that they can help you improve the connection. 

  • K1fK3v's avatar
    K1fK3v
    8 years ago

    Hi

    you probably also have an E480/E580?

    The Problem is the wifi card. Couldn't find a way to fix it, so i am using a USB wifi dongle.

    Did you find a solution for that problem?

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