Hi, I'm hoping someone can help. I purchased the deluxe upgrade a couple of days ago, but the content is not appearing in Rux's shop. I have uninstalled, reinstalled the upgrade and the entire game. I have also restored the licences but nothing has worked? I know I am not the only one that has had this problem, but none of the usual fixes has worked for me. I haven't received the comic either, although I understand this can take 48hrs. I am playing on PS4 Thank you for any help :-)

@EA_David I redownloaded the game and the content was received finally. Not sure if EA had something go do with it...but I finally got it! Thanks

Thank you. I take it that you've restarted from the power menu already? If not, can you try it?If this has no effect can you try clearing cache and restoring licenses? To clear cache Press and hold the PlayStation button on your controller Select Turn Off PS4 Let the PlayStation 4 fully power down and wait at least 30 seconds Restart the PlayStation 4 Hold L1 + R1 while booting up the game Note: This will also reset your brightness setting and choice of language.Restore licenses: https://manuals.playstation.net/document/en/ps4/settings/license.html Also, can I check what region you're in/which regional store you bought the upgrade in, and if your copy of BFN is from that same region's store?

I've been waiting nearly 2 weeks for this to be sorted. I totally understand that there are so many glitches and problems with the game, players being invisible, screen crashes, even the wrong emojis coming up when you select them, just to name 3! But waiting 2 weeks for this to get sorted? At the end of the day, we are all paying to play this game, PS or Xbox subscription and the EA subscription.EA support has, to be fair, tried their best with the usual fixes,none of which has worked. There are many who are having this exact problem, but it really needs to be sorted now.I am getting to a stage where I just want my money back from the Deluxe upgrade I paid for back on the 31st of January.

@EA_David Ah okay so EA DID do something about it after all, good to know, thank you for your help in getting it fixed!

Hi @Mastertonberry73, Sometimes upgrades and add-ons need to be downloaded from the library to appear in-game. Could you check to see if there might be content there to download? The steps are: - From the home screen, go to [Library] and select the 'Purchased' folder. - Select Plants Vs Zombies: Battle for Neighborville. Add-ons/upgrades can be found in a sub-section within each game. - Select ‘Download’ on the content screen. You can check the progress of your downloads in [Notifications] > [Downloads].

Deluxe upgrade not working. | EA Forums

20 Replies

EA_Lanna
Community Manager
6 years ago
Hi @Mastertonberry73,

Sometimes upgrades and add-ons need to be downloaded from the library to appear in-game. Could you check to see if there might be content there to download? The steps are:

- From the home screen, go to [Library] and select the 'Purchased' folder.
- Select Plants Vs Zombies: Battle for Neighborville. Add-ons/upgrades can be found in a sub-section within each game.
- Select ‘Download’ on the content screen. You can check the progress of your downloads in [Notifications] > [Downloads].
Mastertonberry7
6 years ago
Hi, thank you for replying. Apart from showing it is installed, the only thing I can find is this?
Mastertonberry7
6 years ago
Sorry, I don't know why the picture isn't working. All I have is the BFN with an icon of a controller and '+1' the upgrade itself isn't there?
EA_David
Community Admin
6 years ago
@Mastertonberry73 Hey, the image preview isn't working right now, but we can download and see the pic. If you choose the 1 Item in Your Add-Ons, do you get further options?
Mastertonberry7
6 years ago
Hi, thank for your reply :-) No, I don't get anything. If I click the add-on I just get 'Installed'. I haven't had the comic through either?
EA_David
Community Admin
6 years ago
Thank you. I take it that you've restarted from the power menu already? If not, can you try it?

If this has no effect can you try clearing cache and restoring licenses?

To clear cache

Press and hold the PlayStation button on your controller

Select Turn Off PS4

Let the PlayStation 4 fully power down and wait at least 30 seconds

Restart the PlayStation 4

Hold L1 + R1 while booting up the game

Note: This will also reset your brightness setting and choice of language.

Restore licenses: https://manuals.playstation.net/document/en/ps4/settings/license.html

Also, can I check what region you're in/which regional store you bought the upgrade in, and if your copy of BFN is from that same region's store?
Mastertonberry7
6 years ago
Hi, thank you for your kind reply. I have also tried that too. As far as I'm aware, I'm in the Uk/EU region. en-gb. I don't know how to find that out exactly?
I have spent 5 days now waiting to sort this! I have heard back from the PlayStation 'Specialist team' which was quite honestly a waste of time. All they suggested was:
'Please be advised the deluxe upgrade content needs to be picked up in game from "Rux's Emporium". NO really? I know where it's supposed to be, that's how I know it isn't there!
They also said:
'If you are unable to locate the content in that section please can you provide us a short video showing this so we can raise this with the publisher to investigate further.'
I'm getting fed up now! I just want what I have paid for! :-)
mgmnr9
6 years ago
I am having the same exact problem ☹️(
mgmnr9
6 years ago
Is there any way to manually give us the content individually?? Mine says Ive purchased and installed but I dont have the deluxe add on content from rux :/
ea username is mgmnr9
ps4 username is mgmnr9
EA_David
Community Admin
6 years ago
@Mastertonberry73 Thank you for the info given.

@mgmnr9 Can you double check you've tried the steps listed previously?

Also do you happen to have the case number for your previous case?