Error linking EA Account to Switch

@SuperHamster747 To check is either your EA Account or your Switch account a child account?

@EA_Illium I checked and neither my EA nor Nintendo account is a child account.

Hi @SuperHamster747 Can you try going through the following if you have not already? 

DNS settings: https://en-americas-support.nintendo.com/app/answers/detail/a_id/22411/~/how-to-manually-enter-dns-settings it fixed a few apex connection errors for my players 

Clear Cache: 

1. Open System Settings on the HOME Menu 
   2. Then select System ⇒ Formatting Options ⇒ Clear Cache. 
   3. Select the user you'd like to clear the cache for, then follow the on-screen instructions. 

Data Corruption: 

1. Open the System Settings from the Home menu 
2. Go to Manage Software and select Apex Legends 
3. Choose Check for Corrupt Data 
4. Choose Redownload if it finds any corrupt data 

@EA_Illium I went through all the information, but the problem is still there.

@EA_Illium My switch ID only has letters and numbers

Hey, 

I’m having the same problem. We can’t link the EA account to Switch. 

Im worried it’s an age restricted issue, but have double checked that the account I’m connecting has an adult Nintendo account attached, and it does. Does anyone have any more details to ensure I’ve not missed something. 

This is the same account that I use in the Nintendo store, so it has to be adult, right? 

We’ve tried on two different networks, still no luck.

We’ve tried with a fresh EA account, still no luck. 

Currently playing offline with my son, which without split screen kind of sucks. 

Hi @SuperHamster747 I've shared this with the team to look into, we've some reports on AHQ that some users run into an issue with this happening when you use the switches touch screen versus the analog stick. 

To check when you try to sign in can you just use the analog stick and not touch the screen till it either signs in or errors out?