Lost characters

Yeah, me too.

I am playing on the xbox version, and for some reason, even though I have spent so many coins on plant packs and some of the zombie packs, I only have the bog standard extra characters...

Since I favour playing as plants, and really enjoy playing the Mystic flower sunflower, the Sun pharaoh sunflower, and the Jade knight cactus, its a real loss to suddenly have NONE of these characters, or indeed ANY of my hard earned characters. Especially at rank 30+..

Oddly enough though, I have kept all my appearance items, so far as I can tell, which is just confusing me further...

same here i called custumer support 4 times and they said they were working on a fix. if anyone knows how to fix this pls tell me

@ShadowsRequiem What's your gamertag and which Xbox version?

If you want your account investigated:

What's Required of you:

- Platform

- Account Name

- Specific pre-event missing character

- Region (Just to rule it out)

Name: Shadow m

Platform: Xbox 360

Game: Plants vs zombies: Garden warfare

Plants lost (that I know of): Jade knight cactus, Mystic flower sunflower, Sun pharoh sunflower, dark flower sunflower

Zombies lost (that I know of): Wrestling star all-star, archaeologist (Scientist)

Region: Europe, UK

I've contacted support a few times and followed up, they claim there "Specialists" are looking into the matter.  As it goes under investigation, i'm sitting and waiting for a response with no clear time frame.  Hoping for a positive result.

they told me the same ... since 3 months no solution to my problem

i deleted the game

enought for me ☹️

@ShadowDRSP Have you provided them the above information?

Yes, i provided support with my details and the characters missing.  I have to admit, there support has been great in regards to asking me the proper questions, i'm just hoping to get this resolved for my son soon.