Missing coin packs on Garden Warfare 2

I bought multiple coin packs on plants vs zombies garden warfare 2 on ps5 i bought 2 incredi coin packs 2 modest coin packs and never received the coins on the game i have contacted Ea support about it multiple times and they told me it was a playstation related issue and when i contacted Sony support they told they couldn’t give me a refund and it was and Ea related issue I've tried to contact support about it and get no where i just want my coins that i spent my money on