My account cannot access the game Plants vs Zombies Garden Wafate 1 on PC.

Hi @sawaki142 To confirm what error message do you get when trying to play PvZ GW1?

Also, to check have you tried the following steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

Thanks!

This is a bug that only appears on my 2 accounts and I recommend that EA investigate and create a fix to fix it for my 2 accounts.

Hi @sawaki142 Thanks for the additional info, would it be possible to get the following bits of information?

• Platform:
• EA ID (Gamertag):
• Are you playing on an HDD or SDD storage drive? 
• What type of network are you using? (Wired, Wireless, Hotspot)
• Please share any steps you've tried to far to resolve the issue:
• If on PC, please share a DxDiag and an EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate. 

Cheers!

And here is dxdiag's information

 EA app Error ID: 08bcb94f-c930-4db4-9d5f-a64750d64618

@EA_IlliumEA ID Account: SaWaKi142.