Forum Discussion
34 Replies
- EA_Illium2 years ago
EA Staff (Retired)
Hi @sawaki142 To confirm what error message do you get when trying to play PvZ GW1?
Also, to check have you tried the following steps?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
Thanks!
- DJGodden1232 years agoSeasoned Traveler@EA_Illium I have tried many times but it doesn't work so I need to create a fix for 2 accounts when the game freezes.
- sawaki1422 years agoNew Traveler
This is a bug that only appears on my 2 accounts and I recommend that EA investigate and create a fix to fix it for my 2 accounts.
- sawaki1422 years agoNew Traveler@EA_Illium I tried those steps many times but it didn't work and EA needs to create a fix for my 2 accounts so the game doesn't freeze anymore.
- EA_Illium2 years ago
EA Staff (Retired)
- EA_Illium2 years ago
EA Staff (Retired)
Hi @sawaki142 Thanks for the additional info, would it be possible to get the following bits of information?
- Platform:
- EA ID (Gamertag):
- Are you playing on an HDD or SDD storage drive?
- What type of network are you using? (Wired, Wireless, Hotspot)
- Please share any steps you've tried to far to resolve the issue:
- If on PC, please share a DxDiag and an EA app Error ID
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
- sawaki1422 years agoNew Traveler@EA_Illium My network is wireless and plays normally, but when I enter the game, a freeze occurs. My SDD and HDD are still normal.
- sawaki1422 years agoNew Traveler
And here is dxdiag's informationEA app Error ID: 08bcb94f-c930-4db4-9d5f-a64750d64618
- DJGodden1232 years agoSeasoned Traveler@EA_Illium Yes I also had the same problem as SaWaKi142.
- sawaki1422 years agoNew Traveler
@EA_IlliumEA ID Account: SaWaKi142.