[PC] Plants vs. Zombies: Garden Warfare crashes after AMD update
Three months ago my game was running just fine. Then i updated my AMD video drivers and everytime i want to play specifically the first game it crashes and sends me back to EA desktop.I'm from another region since there almos no almost one in my forum that can respond.
Problem details:
Problem Details:
Problem signature
Problem Event Name: APPCRASH
Application Name: PVZ.Main_Win64_Retail.exe
Application Version: 1.0.3.0
Application Timestamp:540f7b89
Fault Module Name: PVZ.Main_Win64_Retail.exe
Fault Module Version: 1.0.3.0
Fault Module Timestamp: 540f7b89
Exception Code: c0000005
Exception Offset: 00000000003de75f
OS Version: 10.0.19045.2.0.0.768.101
Locale ID:11274
Additional Information 1: 58b7
Additional Information 2: 58b72230624fc8a092b398f31730b474
Additional Information 3: 7bb6
Additional Information 4: 7bb6173909415f155133c273faa02cb3
Extra information about the problem
Bucket ID: c5a51dcbaa7c135a25a569304b08381b (85963535605)
Video card details:
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x15D8)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_15D8&SUBSYS_7C521462&REV_C9
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4829 MB
Dedicated Memory: 2032 MB
Shared Memory: 2796 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.632812,0.350586), Green(0.322266,0.629883), Blue(0.152344,0.049805), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Philips 223V5 (21.5inch Wide LCD MONITOR 223V5)
Monitor Model: PHL 223V5
Monitor Id: PHLC0CF
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0402263.inf_amd64_1366da2d694c570c\B400781\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402263.inf_amd64_1366da2d694c570c\B400781\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402263.inf_amd64_1366da2d694c570c\B400781\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0402263.inf_amd64_1366da2d694c570c\B400781\amdxc64.dll
Driver File Version: 31.00.21912.0014 (English)
Driver Version: 31.0.21912.14
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 19/2/2024 21:00:00, 1857024 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-5698-11CF-DC77-CA0966C2D235}
Vendor ID: 0x1002
Device ID: 0x15D8
SubSys ID: 0x7C521462
Revision ID: 0x00C9
OS details:
Machine Id: {9CE58E0F-1959-4A7E-A3B3-A2AD7C6BE799}
Operating System: Windows 10 Home 64-bit (10.0, Build 19045) (19041.vb_release.191206-1406)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7C52
BIOS: 2.50 (type: UEFI)
Processor: AMD Ryzen 3 3200G with Radeon Vega Graphics (2 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 5594MB RAM
Page File: 4985MB used, 6239MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.3636 64bit Unicode
@EA_Shepard The game just crash and kicks me back to EA desktop without any error message.