plants vs zombies battle for neighborville crashing when it is opened

I have the same problem here is my DxDiag please help. Thanks 

I solved this problem, but it took so long. I renamed my Windows user using only english letters and also renamed my user's folder like my new username. And yeah, it worked, but it is a trouble from the developer's side, as I said😉

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@RiderrKek wrote:

I solved this problem, but it took so long. I renamed my Windows user using only english letters and also renamed my user's folder like my new username. And yeah, it worked, but it is a trouble from the developer's side, as I said😉

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Great to hear! We've also seen other games experiencing launching issues or their game settings reset when they're on a Windows username with non-English characters. 

Thanks for letting us know, @RiderrKek 

@pendoric

FIXED IT FOR THE KIDS AT LEAST!!!!
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I went back to compare my (working) machine with the kids (failing). Only main difference I could see was they were running a later LGA1150 based motherboard and CPU than mine. Digging in more turns out to be the CPU.


Kids CPU = Pentium G3220 - Haswell LGA1150 3.2Ghz dual core
My machine = i5 3550 - Sky Lake 3.2Ghz quad core (older generation)

Hopped on Ebay and picked up a pair of i5 4590's - Haswell 3.2Ghz quad core for the kids.

Now it runs!

So. I guess there is some sloppy coding requiring 4 threads. The stated minimum CPU is lower than the G3220 as an i3-3220 (2 generations older). BUT it has two cores and hyperthreading.

I thus conclude that Battle for Neighborville does not work on the Pentium flavour and/or must have a CPU with a minimum of 4 cores.

Sure would have been nice to have a meaningful error message not just a hang or blank screen.

Someone found the solution

The problem for some reason is the windows user name 

If the name is not written in English characters but a different language the game won't start

If you change the user name to English characters you will fix this problem

Here is the video link of how to do it 

https://youtu.be/J_rTOA4gXJI

Thx for your time

having the same problem here is my dxdiag 

i have the same problem here is my pc info...

[Removed MSINFO - CM]

@Jonadoe90 

Have you attempted any of the steps mentioned in this thread and can you include a DxDiag? I removed your previous attachment as it can contain some personal information.

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/