Plants Vs zombies Battle for Neighborville overheating on Xbox One X

Same problem 

Hey @tannerdoan62 @NOTCOOLATALLCUZ

Does it give you an option in-game to switch from Dx11 to Dx12 and vice versa? Are you running HDR?

Have you tried clearing your MAC Address, and doing a hard reset on your Console?

Go to Settings, Network, Advanced Settings, Alternate MAC Address, and Clear. Then fully turn off your Console for 30 seconds or so, and turn it back on.

Let us know if this helps.

Thanks 🙂

- iluminate

Hey! I cannot open the game at all so can't switch anything in game sadly. Also the MAC address didn't change anything ☹️ @iluminatethesky 

@tannerdoan62

I know you mentioned switching between external/internal hard drives, do you have plenty of space on them?

I'll raise this up to see if I can get more answers for you, but if you'd like, you can try contacting EA Support via live chat as well to see if they can assist:

https://help.ea.com/en/contact-us/

I'm surprised the uninstall/reinstall, and clearing MAC Address, didn't help. Maybe there's another solution they can provide.

Thanks 🙂

- iluminate

@iluminatethesky It only happens with this game which is so weird. I have switched it around on the hard drives. I have over a terabyte in each hard rive available. This just started happening as well after the last update. I will for sure contact them and see if then can help. I am seeing a lot of people with the same problem.

@tannerdoan62

Sounds good, let us know how it goes with Support, and if you were able to resolve this.

When I asked about HDR, isn't there a setting on the Xbox itself, rather than in-game?

I'm not sure if this would cause overheating issues with the game, but I suppose it'd be worth checking out just in case:

https://beta.support.xbox.com/help/hardware-network/display-sound/hdr-on-xbox-one

- iluminate

Having the same issue tried reinstalling etc still just turns off my Xbox x 

many ideas on a fix yet?

Hello, I'm having the same problem, this in the case of my ps4, my ps4 slim used to turn off when it entered Loading after the game menu, now only when it enters the menu the console turns off. Because of that I lost several updates in the game, the only one that was not lost because there was a day that the ps4 didn’t turn off and it was just in the update of the new Scientist Ability that I got his clothes and the Ability in time (Scientist and Soldiers are the ones I play the most). I love this game and it was my first PVZ and I was proud to platinum, but because of this problem I can no longer play it unfortunately. I did everything you said in the comments of Tannerdoan62. Please help me with this problem, I really want to play this game again.