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Anonymous's avatar
Anonymous
10 years ago

Plants vs Zombies Gw2 unable to connect damn

I just got new ps4 and PvZ 2 but can't even connect to ea server. Hopefully, I have another ps4 which is not mine to check my account is something wrong or not. It did work so I guess the problem is my new ps4 or this game...
I don't touch any specific settings so it should be perfectly fine. However, it has not been working at all. I already tried reinstalling the game, rebooting router and waited for 30min- 1h but nothing happen. I'm going crazy now. Any idea please?

5 Replies

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @setti1_079l7bpa

    Hi,

    Is there any specific error message that you're getting when trying to connect? Have you tried connecting an ethernet cable directly from your PS4 to your router?

    If the issue persists then make sure that you've opened the appropriate ports for online gameplay, on your network. Further connection troubleshooting is available in the following articles:

    Let me know if you have any further questions.

  • Anonymous's avatar
    Anonymous
    10 years ago
    It didnt show me any sign or code. I already connected that with using ether net cable and I don't think my router is not a problem because my cousin could use his ps4 with the same router perfectly. Yet, He has never had the same problem that I have.
  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @setti1_079l7bpa

    Are you perhaps trying to connect with a sub account? Those types of accounts won't have access to online gameplay. Make sure that you also run a Playstation 4 connection test as it could be that some of the settings on your console are off, compared to that of your cousin.

    If the issue persists then reach out to an EA Advisor so that they can have a look at your account as well.

  • Anonymous's avatar
    Anonymous
    10 years ago
    Nope. This is my main account, but it is not my main ps4. I have 2 ps4 right now and one is in the us and another one is in Japan. I just came back to Japan for awhile and tried to play this new one. Is it because I still have the main one in the us and don't reset or anything, I cannot connect or login to ea server with new ps4 in Japan?
    I already checked that with him and can't find any differences between us except old console or new...
  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    10 years ago

    @setti1_079l7bpa

    Just to confirm:

    You are currently in Japan and you are unable to connect to PvZ. Your console in the US works without problems. You stated that you did not get any error message but I am unsure what happens exactly when you are trying to connect.

    Is your cousin also testing his console with you in Japan, or was that in the US? What type of network connection are you playing on in Japan, is it a home network? Shared connection? Have you also checked your router's firewall and port settings on that connection?

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