For months now. Every single time I go into the multiplayer portal the screen goes black and I see a little loading sunflower that never stops loading ☹️I HAVE playstation plus so that's not the issue.

Common problem but usually when the internet is bad. Are more devices using WiFi in the house recently?

@Banky007 Do you have any issues with any other online games? Have you tried any troubleshooting steps yourself to see if they help?

No, this is the only game I'm having trouble with. I can play Destiny 2 for as long as 12 hours without it disconnecting me. Netflix runs smoothly too.. so it's just this game ☹️

@Banky007 If possible, can you please run through the troubleshooting steps here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/ Let me know how you get on and if the issue remains after opening the ports then please run a UO Trace so that I can take a look at your connection.

PS4 - Multiplayer Sunflower loading screen for months

11 Replies

dwooten77
8 years ago
Common problem but usually when the internet is bad. Are more devices using WiFi in the house recently?
EA_Darko
Community Manager
8 years ago
@Banky007 Do you have any issues with any other online games? Have you tried any troubleshooting steps yourself to see if they help?
Banky007
8 years ago
No, I'm using wired LAN cable.
Banky007
8 years ago
No, this is the only game I'm having trouble with. I can play Destiny 2 for as long as 12 hours without it disconnecting me. Netflix runs smoothly too.. so it's just this game ☹️
EA_Darko
Community Manager
8 years ago
@Banky007 If possible, can you please run through the troubleshooting steps here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Let me know how you get on and if the issue remains after opening the ports then please run a UO Trace so that I can take a look at your connection.
Banky007
8 years ago
@EA_Darko Like I said previously. This is the only game I have trouble connecting with. I own an xbox one, 360, nintendo switch etc. and the multiplayer works perfectly.. Just not Plants Vs Zombies garden warfare 2 on ps4. Why would it be my connection if all my other games work fine??
Banky007
8 years ago
@EA_Darko@ I did the test:. I've attached it.
UO-trace.txt2 KB
EA_Darko
Community Manager
8 years ago
@Banky007 Based on you UO Trace you have serious connection issues. You have packet loss on almost every hop, anything other than 0% or 100% packet loss is an issue and you have % loss all over the place. You also have incredibly high ping best/worst, any difference of more than 100ms is an issue and you have 16ms / 405ms, 268ms / 435ms, 1ms / 149ms and so on.

The best thing to do is speak with your ISP, show them your UO Trace and they will be able to help you.
Banky007
7 years ago
@EA_Darko hmm it mustn't be that bad because I loaded up my Plants vz zombies garden warfare 2 on my XBOX One... went to the mystery portal and with in 5 seconds I was playing Multiplayer with others.... Looks like the problem is just on Ps4. which is a real shame because I've spent so much time and money getting coins and getting every character ☹️
EA_Darko
Community Manager
7 years ago
@Banky007 It is pretty serious, your UO Trace is one of the worst that I have ever seen. Based on your UO Trace I would be egitimately surprised if you are not seeing serious issues with latency and connection. I would suggest speaking to your ISP for the reason I pointed out above.