PvZ GW2 Missing DLC Content - Support Case #253935381

Hello everyone,

I am writing this post out of pure frustration after spending hours with EA Chat Support (under Case #253935381) without any resolution.

I have purchased multiple DLCs and upgrades for Plants vs. Zombies Garden Warfare 2 on PC (including the Deluxe Edition, Rux Bling Bundles, and multiple character upgrades totaling over €200 in July 2026). Unfortunately, the digital content is non-compliant/missing in my game.

When I contacted chat support, the agent (John Carlo) refused to escalate my ticket to a Tier 2 Technical Supervisor or an Account Manager, and simply told me to check social media and forums for updates, claiming that "checking the system takes time."

Since the live support system loops me back to an unhelpful AI bot (EA NextStep) whenever I try to reopen the case, I am posting here hoping a Community Manager can look into this. Under EU law, I am entitled to either the working digital content I paid for or a full refund.

Could a staff member please escalate Case #253935381 to someone who can manually verify my account entitlements and fix this issue?

Thank you.