Hi,I'm trying to play PVZ GW 2 in multiplayer, but the portal does not open. Not only the portal but also other sections do not open.I attached the screenshots.Portal error message: "The portal is not functional and beyond any comprehension to fix.. Perhaps it will fix itself later?".Rux's error message: "OH NO!"What would be the reason? I bought a second game for my brother after that.How can I solve it?Thanks.

@EA_ShepardThe issue was caused by a setting called 'Safe Internet Profile.' I turned it off and it was resolved.Thank you.

[PVZ GW2 "The portal is not functional" error]

EA_Shepard
Community Manager
2 years ago
@Muiddinbf3 Hey, following up on this one. I tested this out on PC and console and did not receive any errors. As of right now, when you log in and try to play, are you getting errors?
Muiddinbf3
2 years ago
Hi, thank you for your response.
I noticed something. I can play the game using a VPN, so it seems to be related to the service provider. I can also play the game using mobile internet.
The installed games section does not appear in the EA Desktop app either. When I try to search for a game and go to it, it doesn't work. When a VPN or mobile internet is active, those sections appear as well.
But I can play PVZ Neighborville and Battlefield 1 without a VPN.
I am from Turkey and I use Türk Telekom as my internet service provider.
Muiddinbf3
2 years ago
@EA_Shepard

The issue was caused by a setting called 'Safe Internet Profile.' I turned it off and it was resolved.

Thank you.
EA_Shepard
Community Manager
2 years ago
@Muiddinbf3 wrote:
@EA_Shepard

The issue was caused by a setting called 'Safe Internet Profile.' I turned it off and it was resolved.

Thank you.

Thanks for letting me know. That is good to call out as I would not have thought about a save internet profile like that! That may help a lot of others having similar issues!

Cheers!