EA_Shepard
Community Manager
Community ManagerRe: Bugged dlc packs GW2 (Xbox)
@ArcadeBuster You are most welcome. Honestly just a couple. It will sync up each time. The more data to sync the better.
Forum Discussion
15 Replies
- @EA_Shepard Just finished my games redownloading all the dlc and playing a couple more really hoping it works 🙂
- @EA_Shepard Hey it doesn’t seem to be working any other fixes or ideas
- @EA_Shepard Were there any other fixes or what course do you think I could take from here? Thanks have a good day
- EA_Shepard
@ArcadeBuster You can go into manage games and apps, delete all of the profile data listed there and then redownload the game (optional) or clear alt mac address again and check it.
If that does not work, you need to message live support to have them look at the account as we cannot. They can possibly make changes like removing the DLC and regranting it to test it but that would be up to them.
- @EA_Shepard Ok I’m going through the processes again I’ve been trying to work with support but they haven’t been any help and have only referred me to this board.
- @EA_Shepard Didnt work again and I even tried to reset the file to make it work and it didn’t.
- EA_Shepard
@ArcadeBuster I am reaching out to some folks on this one. There are a couple of steps I was trying to avoid, but you can try if you like or have the option
If you can download the game on another Xbox profile, and see if errors happen, that may kick it in.
You can try another console in general and see if it is data on the console. There is a delete from the cloud and a delete from everywhere.
Deleting cloud data cant really delete like online data because it server side, it would only delete data related to like a campaign mode in games.
- @EA_Shepard Ok tysm i will try on a diffrent Xbox tonight
- EA_Shepard
@ArcadeBuster Do you by change have a custom Gamertag picture? Just to clarify, you have not at any point removed the Xbox account from the EA account?
- @EA_Shepard I have never removed my Xbox account from my ea I have used the same account over the years
- EA_Shepard
@ArcadeBuster I'm poking around to see if I can find more steps. This is a tougher one because there isn't really a restore progress feature for the game.
- @EA_Shepard I understand I’m glad I have you on my side trying to help out l. I still have a case open on support side so I can continue to follow up with them to. Thanks 😛
- EA_Shepard
@ArcadeBuster I asked about it and sadly we here have no tools for it as I wish we did. If the Xbox account was never removed from the EA account, its either corrupted data and or a sync issue. It will just be a matter of getting it sync up.
- @EA_Shepard Dang it’s ok I will continue to work on it thanks for the help
Is your Xbox account connected to the same EA account you were originally using? Your GW2 save isn't tied to your Xbox account, but your EA one. If you unlink your original Xbox account to a different EA account, you won't have your progress. Make sure you didn't sign into the wrong one.
