Re: Game won’t pass initial load screen

I don’t have the list of all options I tried off the top of my head; it was based off of a link I was sent by support staff. However i can make a list of things I have tried. 

• I’ve let the game just run. I turned the auto lock on my phone off and let the game run uninterrupted for roughly 8 hours while I slept. When I got back, no progress had been made, still loading. 
• I’ve made sure my phone is updated to the latest iOS
• reinstalled the game
• restarted my phone
• uninstalled the game, restarted my phone, re installed game
• anything relavent on the support page short of literally resetting my phone to factory settings.

quick edit: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/ 

the only thing on this page I didn’t try was a different device because I don’t have access to another device to try

Do you have enough storage for the app? Also I had this exact problem before but they somehow fixed it for me I just can't play with friends anymore i'm not sure what else you could do.

I have plenty of storage on my phone

the problem occurred for me before and was fixed with an update. But the game doesn’t update often so I can’t just rely on that solution if it is a recurring issue 

Does this happen every single time you go to load up the game? I have an idea of what you can do. Try the steps on this thread of the forum: https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Stuck-on-Plants-vs-Zombies-Heroes-launch-screen-on-iOS/td-p/5653812

It does happen every time I load the game and the solution sadly didn’t work. 

I’m running out of ideas, so I will attach more threads that will help with a possible solution, which may sort this problem out. I suggest to everyone that has this issue to post it here on the forums here and action may be taken on this issue.

https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Plants-Vs-Zombies-Heros-Stuck-on-Title-Screen/td-p/5469656

https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/PVZ-Heroes-not-working-at-all/td-p/6351394

My other suggestion: reset specific phone settings that you are willing to reset. It could make a difference.

I would have suggested a different device, that most likely could have worked, but if you do not have access to a different one, then I suppose that is not an option.

I do appreciate all of the help, though none of it worked. I guess my only real course of “action” so to speak is to just hope the game gets updated. 

An update: apparently, this newest update that came out the other day made many players experience the issue you have described. Hopefully, this can be fixed and your issue will then be resolved.

I accidentally hit the accept button, but I guess for now waiting is the solution. I do appreciate the help regardless! 

You can actually revoke my solution @m3aga1n if you would like, also this issue may be sorted for you now. Try checking your game again and see if it works:

Source: https://twitter.com/PlantsvsZombies/status/1313902742054727680

Sadly, no. 

also it seemed like others were getting an error message alongside the issue based on the tweet? So I would just like to clarify that I’m getting stuck on the screen with green shadow and super brains where the look like they’re ready to throw down, and the loading circle in the bottom right is going, and it goes forever 

Try step 4 or 5 on this thread (it is about the same issue) and see if they help for you (if you have happened to have tried these specific steps and they did not work, then do not worry about it): https://answers.ea.com/t5/Plants-vs-Zombies-Heroes/Plants-Vs-Zombies-Heros-Stuck-on-Title-Screen/td-p/5469656. 

I was not not sure if you were having an issue similar to the connection issue or not, so I thought it was worth mentioning. I will continue to help, if this does not work.

Additionally you could attempt to clear your cache and see if that does anything at all, you can find steps on doing this here: https://medium.com/@ishaan.qwikfone/how-to-clear-cookies-on-iphone-apps-59673f0f0dce

Something interesting I’ve noticed is that even if I turn off wifi and data, it doesn’t give me a connection error, it just keeps on spinning the little icon while Dr. Zomboss looks down on the war he has started, and and looks down on me, the fool who thought I could play plants vs zombies heroes.

are you happy, dr. Zomboss? You’ve won

A new development: I got an entirely new phone, loaded a backup of my old data, and it still won’t work.

@TheSprinter85 any ideas with this new development?

@m3aga1nI feel like it has something to do with your data and not your phone then. Did you link your PvZ Heroes account at all in the past? If you have, try to start from scratch, but then after that, try to use the "My Account" settings and try to load your old progress on your phone, and see if it works from there. Ensure you keep a backup of your old progress somewhere if this does not work though.

I wonder why this issue continues to persist ... !