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Anonymous's avatar
Anonymous
10 years ago

Re: Plants vs Zombies Garden Warfare 2 Crash

Sorry, inadequate data for the community to attempt to offer any suggestions. 

This guide applies to any game, NOT limited to just the DA: I game at all:  
http://answers.ea.com/t5/Dragon-Age-Inquisition/How-to-post-the-relevant-info-when-you-create-a-question/m-p/4356255#U4356255

I've not yet mentioned the DxDiag for PCs, as I just didn't tip to the Platform yet . .

NOTE: Answer HQ is a player driven self-help website.  Anyone unwilling to do their own part here is just wasting everyone's time. 

11 Replies

  • ChiekChiek's avatar
    ChiekChiek
    10 years ago

    the other games just work fine for me, its only This game that crashes

  • Anonymous's avatar
    Anonymous
    10 years ago

    I wrote a big long reply... but then deleted it because after rereading your OP I get the impression this game worked fine for you previously before an update right?

    If yes:

    Go to your Documents folder and find your PvZ:GW2 folder.

    Rename it or delete it.

    Now launch the game.

    What this will do is default all your settings to default.  It won't wipe your progress or anything like that.

    -------

    -------

    If it has never worked... please post your DXDiag like Gorath suggested.

    My first guess would be GPU drivers.  Doesn't matter if other games work and they are the latest version; it could still be the issue.

    If you suspect them I suggest uninstalling from Control Panel first.  Followed by Restart into Safe Mode and running Display Driver Uninstaller.  Restarting back to normal and installing the latest package again.

    http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

    If you don't uninstall from Control Panel first, you may get a BSOD when restarting from Safe  Mode.  To fix it, go back to Safe Mode, go to Device Manager and remove all Display Adapter, now restart to normal.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Youre probably having the crash Im tracking.  We are looking to fix that crash which is on the other threads 

  • Anonymous's avatar
    Anonymous
    10 years ago

    If its the same crash as I was tracking it is now fixed. Please reboot

  • Anonymous's avatar
    Anonymous
    10 years ago

    @ChiekChiek 

    You received several responses to your question, and the only comment you added was not pertinent to any discussion not comparing games running this exact same game engine.  We have to presume you no longer need our help, and that your problem is solved now. 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Hi I think this was the closest post I could find but still no answer for a solution, I have pvz gw2 on xbox one, yesterday their was a mistake with a community barometer appearing since has been removed, I've been having no end of issues since, being thrown out on to xbox home page repeatedly from solo or multiplayer or the latest town hall challenge,... The screen freezes sound goes weird and crashes, I've cleared blue ray caches rebooted and nothings working.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @cookiedough79 Sorry for the late reply, it sounds like you are having device issues. Can I ask if  you have tried any other troubleshooting steps to fix the issue?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Hi yes I have tried all trouble shooters, Uninstalling game, power switch clearing data ect, it was at first only when doing any game type in frosty Creek, now it's doing it randomly,
    Oh yes and I've cleared blue ray as that worked before,this time nothings working, but only on this game
    It started when they accidently put a community challenge in the sane time as the town hall event I realised something was wrong when the barometer was stuck 40/50 so I looked this forum up when a few said it was a mistake, I thought ok once it's removed it might stop crashing, but nope it's still crashing
  • Anonymous's avatar
    Anonymous
    8 years ago
    OK like I said before I have done all that, as I worked in the past, it did NOT work this time!

    So I contacted xbox, they ran through things and CONFIRMED it's NOT a device issue!

    It's a bug within your game possibly caused when the community challenge event was added by mistake, as that's when the problem started! So they said if Uninstalling and other steps didn't work it's probably best to wait until the event is over then run through them again as, the conflict lies within the event, so when it's over, Uninstalling and reinstalling the game should... Should clear the corruption..

    So a big thank-you to xbox for confirming what I suspected

    EA_Darko it's a shame you only no one response did you not read properly what I said, or are you a standard bot response, I was hoping humans were in the forums who could give, genuine proper advice and help, not panic people thinking theirs something wrong with their devices when their clearly isnt, that's just a cop off, but makes sence if theirs bugs in the games why not have bugs in the bots responding to bug issues makes total sence.
    I'm sorry I'm really annoyed, I was not convinced forums were much help in reporting issues, this just tells me, in fact they aren't and ea employ bots as managers who blame devices every answer. Forums should be bot free, ggrrrrrrr
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @cookiedough79 If it was an issue with the game then we would be seeing more people with the issue. From what I can see you appear to be the only person having this issue, I have tried to recreate it on a number of devices and been unsuccessful in doing so. Have you cleared the alternate mac address, powercycled the console or run a UO Trace to check your connection?

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