Steam Deck error, This may have been downloaded to your device by...

Hi, i have same problem with two game Most Wanted and Battlefield 4

Hi @AwesomeXSpy @diego0282 

First, I would recommend going through the support articles provided by Vavlve for their device:

Hi,  @EA_Illium 

I use a wireless network. My EA account is AwesomeXSpy

I own the game on Steam. 

I did remember I used to play PVZ GW2 under this same EA account from my Origin account.

However, It says I do not have it in my EA library when I logged into my EA account on my Steam Deck. 

I'm not sure why it doesn't show, that I own it, I believe it was because of I played the game on free trial

but it was so long ago that I'm not entirely sure.

I never owned an EA subscription.

I'm unable to test this on another device, because I'm trying to get it to work on my Steam Deck.

Thank you for your response. 

I have the same issue.  I own Mass Effect Legendary edition on EA and bought it on Steam for my Steam deck.  Now, I own legitimate copies on both platforms, but I can't download from Steam to play on my Steam Deck.  I keep getting the error posted above.  I'm assuming the EA client is confused because it thinks I should be using the EA copy?  Is there a supported way to fix or handle this?

Hi @fieroguy_80 @AwesomeXSpy 

To check are you playing from the Steam OS or did you install Windows instead?

Also, we could potentially be running into an issue we've talked about here: EA games Missing from EA app Library Since Nov 15, 2023

But it appears differently since we're on a Steam Deck. 

I can pass this on to the team to be aware of. 

Hi @EA_Illium,

This was playing on Steam OS on the Steam Deck.  I found the strangest solution that seemed to work after searching Reddit.

1. Download and install Mass Effect Legendary edition via Steam
2. Click Play
3. Walk through EA installer and sign-in
4. Error occurs
5. Press Steam button and Exit Game
6. Search for Apex Legends
7. Click install
8. After 20 seconds, pause the install
9. Uninstall Apex Legends
10. Return to Mass Effect Legendary edition
11. Click Play
12. After a few moments, the game loads fine.

I've played the game several times since without any issues.  Just wanted to share the details for you to pass this along to the team.  I have no idea why it worked, but it did.

Hi, @EA_Illium

I'm on the latest SteamOS 3.5.5 update.

I'm going to also try @fieroguy_80 's solution he has mentioned as well.

And give an update if it fixed my issue.