Urgent Request of "Bombastic Adventures" Event – Technical Issue

Dear Customer Support Team,

I am writing to bring an urgent and deeply disappointing issue to your attention regarding the recent "Bombastic Adventures" event.

Starting September 1st, my younger brother dedicated 19 consecutive days to completing daily tasks and accumulating tokens. His goal was to redeem the 6-zombie reward set—a goal he worked diligently toward every single day.

According to the event structure, today (September 14th) was meant to be the final day of the event, with one last exchange round remaining. However, when he opened the app today to redeem his final reward, the event had already terminated prematurely.

This situation highlights two major concerns:

Lack of Clear In-App Communication: The app failed to clearly display the exact end time (down to the hour/time zone) for the final exchange round. Without explicit countdown timers or clear schedule notices, users are left with misunderstandings that lead to wasted effort.

Loss of User Trust: Dedicating nearly three weeks to an in-game event only to be locked out on the final day due to unclear timing is devastating for dedicated players—especially younger users who invested significant time and excitement into your platform.

To resolve this issue and restore trust with your user base, I strongly request that you consider one of the following remedies:

Extend the Event: Reopen the event exchange for a brief 48-hour window with a clearly displayed countdown timer.
Manual Token Redemption: Manually grant the 6-zombie reward set to accounts (User ID: [Insert Brother's User ID/Account Name Here]) that accumulated the required tokens prior to the sudden closure.

Thank you for your time, understanding, and prompt assistance in making this right for a loyal player. I look forward to your response.