Stops working at loading screen!

Hi there,

What operating system are you using please?

Could you make sure that you video card drivers are upto date and you have also checked and installed any Windows / Mac OS updates.

This is just so we can get a baseline for the troubleshooting process.

Many thanks

@xGalGirlx What are the specs of your machine?

It might also be worth checking for driver updates for your graphics card. If these are out of date the game will run poorly or not at all.

You can run a dxdiag to get system information: http://help.ea.com/en/article/how-to-gather-dxdiag-information/

If you choose to post the information, your processor, graphics card and drivers are the main bits of information that will be needed.

Windows 7 Professional 

Core i7-2670QM CPU @2.2GHz

Installed memory (RAM) : 4GB

System type : 64-bit OS

Nvidia Geforce GT540M (2GB VRAM)

What other info needed?

Thanks..

I am on Windows 8 and I am having the same problem.

Same here

I've seeing a lot of reported issues with folks on laptops. If you have a laptop please check your power settings and your graphics card manager to ensure that your main card is getting used when you play GW. For the folks who are also seeing this, putting your specs in the response may help.

I have a PC, not a laptop, and I have no clue where the specs are, but they should just be whatever comes with a windows 8 PC. And it never says anything about a graphics card or something like that, it just says "PVZ Garden Warfare has stopped working. Windows is finding a soluton to the problem."

This could point to a Windows 8 problem.

Is everyone running from the updated Windows 8.1? This has been known to cause a lot of problems with gamepads, usb headphones and of course certain game titles.

---

@Poryful-Z7 wrote:

I have a PC, not a laptop, and I have no clue where the specs are, but they should just be whatever comes with a windows 8 PC. And it never says anything about a graphics card or something like that, it just says "PVZ Garden Warfare has stopped working. Windows is finding a soluton to the problem."

---

If you did not shop for a game quality machine, you almost certainly do not have one.  The ordinary, average PC, whether desktop or laptop, is not going to include the required GPU

   Required: Internet connection required to install and play
    DVD-ROM: N/A
    OS: Windows 7/8 64bit
    Video Card: NVIDIA 8800GT, AMD/ATI Radeon HD 5750
@    Processor: Intel Core 2 Duo @ 3.0 GHz
    Sound Card: DirectX 9.0c
    Compatible Memory: 4GB RAM
    DirectX: 10.0+
    Hard Drive: 15 GB
    Input: Keyboard, Mouse or Dual Analog Gamepad

http://www.game-debate.com/can-I-run/

I have the same problem, though mines a bit different. I get the message

"DirectX function "CreatePixelShooter for Dx10Plus/SMAAEdgeDetection_prediction=1" failed with E_OUTOFMEMORY ("Direct3D could not allocate sufficient memory to complete the call."). GPU: "NVIDIA GeForce 9100  ", Driver: 8.16.0011.8780 10/30/2009 19:01:10 . Free virtual memory: 4292823680kB / 4294967168kB. Total resource memory: 0kB. Make sure you have supported graphics card with at least 512 MB.

then GW stops working and "Window is trying to fix it"

My computer isn't made for gaming and i dont have a graphics card, would i have to buy it since i already bought the game?

Specs:

Windows 7 Home Premium

Processor: AMD Athlon(tm) II(2?) X4 620 Processor  2.60 GHz

Installed memory (RAM) 8.00 GB (7.75 GB usable)

System type 64-bit Operating System

Uhh i dont know what else to put, this is honestly my first time typing in my specs so sorry if i left something out.