What is Going On w/ PVZ BFN?

I keep getting brought back to this title screen and cannot login. EA support seems like a phishing scam asking for all my personal information like IP address and cc info, home address, cell etc. I’m so confused as to why they would need this! I LOVE this game and am so upset that neither of us can login today 3/12/26. I was on support for 4 hrs and they kept “transferring” me.