Forum Discussion

New Novice

5 months ago

Ad banner takes up too much screen space.

I have played POGO games as a free player for almost 5 years and have never had much of an issue. Starting about 4 days ago, however, every game is unplayable. There is a new ad banner at the top o...

technical issues

abbycattx

Hero+

5 months ago

Hillafun

Hello! Sorry to hear about the ad banner obstructing your view, that certainly does not seem enjoyable!

To help with this issue, you can modify the size of your screen by pressing and holding the ctrl key located at the bottom left of your keyboard while using the mouse wheel to either enlarge or reduce the screen size.

Please give this a try and let us know how it goes!

Hillafun

New Novice

5 months ago

Uh yeah, I know that, I tried that first. Thanks, but that is not the issue, it is literally inside the game screen.

abbycattx
Hero+
5 months ago
Hillafun

If you’re able to take a screenshot, that could really help the support team pinpoint the issue faster.

Just to clarify, free members don’t have access to full-screen mode, and you're absolutely right—ads are embedded directly into the game layout. If something changed recently, it might be affecting how the game displays on your screen, especially on smaller devices like a Chromebook.
- Hillafun
  New Novice
  4 months ago
  Well, I think I might be done playing. When I used ctrl scroll, it just made the game screen smaller, then another ad banner popped up vertically on the screen. The game screen is so small I cannot see. The only game that seems unaffected is solitaire home story. I hope this issue can be resolved.
  - abbycattx
    Hero+
    4 months ago
    Hillafun Aka123go
    
    Thank you for providing the screenshot. The team is now aware of this issue and will be actively investigating it.
    
    The oversized ad banner affecting gameplay is certainly not the experience anyone should have. I want to assure you that your report is valuable and has been passed along. I am unable to give you a definitive timeline, however your patience and understanding is truly appreciated while the team works toward a solution.
    
    Take Care now and always 🐈‍⬛