With the Improvements Made to Jigsaw Treasure Hunter
The Game Freezes after a few moves / the pieces cannot be moved
This is the only game that this happens to started on 3/24/2020
All other Games I can play
I've been playing Jigsaw Treasure Hunter with no problems since the Game came out in H5
CLEAR History-Cache RESTART PC - Tried Edge and Google with the same results
This ONLY started as of 3/24/2020
Jigsaw detective when you are playing freezes up then restarts the whole game and all your progress is lost.
I am trying to win badges in jigsaw detective and it keeps freezing up then restarting. After it restarts it doesn’t save the process you have had but a prior process. Have to get the 3 badges for the new challenge. Very frustrating.
EA Staff (Retired)Hey there, @ROLLYDAM. I went ahead and merged your posts to the same thread to ensure that all of the information was in one place. 🙂
If you're able to share some of your browser details, it would help a lot. Could you please cut / paste (or screenshot) your full results from the Pogo Compatibility Tool? As well, could you let me know how much system RAM you have on your PC/Mac? I'll be happy to take a look as to why the game isn't running smoothly for you.
Arrenai 🐱
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Every time I try to play jigsaw detective is freezes up then restarts and you lose all you progress that you just did. Once you go back to it you are almost back to square one. So frustrating
EA Staff (Retired)Hey there, @ROLLYDAM.
I went ahead and merged your new post in with the same thread. Did you catch my request for the Pogo Compatibility Tool information? It would help a lot.
Arrenai 🐱
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Here is the information you requested
EA Staff (Retired)Hey there, @ROLLYDAM.
It appears you're on an iPad, is that correct? Can you share what the model number is at the back of the iPad? Additionally, what iOS version are you running?
With this information, I can send it over to the Pogo team to take a look into.
Arrenai 🐱
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EA Staff (Retired)Hey there, @ROLLYDAM. I'm just checking in. Are you still having difficulties with Jigsaw Treasure Hunter HD? If so, were you able to get your iPad's model and OS information? I'll be happy to send that along to the team.
Arrenai 🐱
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My desktop computer is fine. This darn game jigsaw treasure hunter, pieces move then they do not want to move or move by themselves. I love this game and am so aggravated cause after 3 minutes nothing moves. This game has never worked since it was installed. And on my android the screen is back and game will not load. Very disappointed. I do not need the aggravation so I just will not try and play the game any longer.
[edit: email address removed]
Marlene Gilman.
[CM Edit: Removed ALL CAPS to adhere to the Answers HQ rules.]
I'm having issues with Jigsaw Treasure Hunter and the new Canasta on the new Pogo - both are extremely slow to move anything, sometimes being frozen completely. It sure does ruin your time scores. The Jigsaw is worse than the Canasta, but I mention Canasta since they seem very similar in issue. No problems with any of the games on the old site.
