Can't open pogo

Tried everything settings and security correct so try it can open up keeps kicking me off and now they tell me it's locked wants me to go to a company that wants to charge me and needs my credit card number which I do not give to someone I don't know so what is going on it worked perfectly fine and now all of a sudden we can't open it I paid my money for my fee been a member of pogo the special one for a long time really upset over this