Hello! Sorry to hear you are seeing a frown face, that indeed can be a bit frustrating. Would you mind taking a moment to view the Pogo Troubleshooting Guide?
At times when we play a browser game, one little piece of the connection doesn’t load the way it should. When that happens, the game shows a frown face instead of starting the game. Following the troubleshooting steps should help correct this issue.
If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.
Community ManagerCommunity Manager
EA Staff (Retired)
