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jjyenta's avatar
jjyenta
Rising Rookie
4 months ago

Challenges not loading

It is something EVERY day. Added to the already growing list of issues with this **bleep** website. Today no challenges will load. You can play games from the main screen, but to go to your challenge screen it states something is wrong and continually loads. How about you take some of the bazillions of dollars you are charging all of us to play your games and FIX THE ISSUES! Otherwise I am out.

25 Replies

  • Lvorndran3's avatar
    Lvorndran3
    Seasoned Newcomer
    4 months ago

    I've been getting the "whoops something is broke " all day!! I can't activate the "Sew much fun" badges. When I finish a challenge in regular games it says "Can not save" .... so pretty much can't do anything on pogo today.  Pogo is really going downhill fast!! Contacted pogo but they never fix any problems!! 

  • abbycattx's avatar
    abbycattx
    Hero+
    4 months ago

    sanibelsu1056rs​ 

    Hello! Did you happen to follow the troubleshooting steps, what exactly is "Mine isn't working either", the "no challenges loading" or something else? 

  • Mine won't either.  It's so irritating to pay to use this site but ALWAYS something wrong!!!!

  • jjyenta​ 

    Hello! Sorry to hear about your loading issues. I have currently been on the site for about 5 hours now and have not seen this as of yet. Just to double check before replying to you I loaded 3 games and then tried to view the badges while the game was open & viewed the challenge page and did not see any loading issues.

    Computers can be somewhat unpredictable and require a bit of maintenance. Additionally, browser-based games consume significant resources and require that our devices remain clean and updated to effectively communicate with Pogo servers.

    Currently there are a lot of things going on in technology that is requiring us to keep up with our devices a little more than usual. Whether you are a Windows or Apple user, all of their devices are undergoing significant changes and substantial upgrades. Updates can cause loading issues and a variety of other problems, such as compatibility errors, performance slowdowns, or unexpected crashes, especially if the update conflicts with existing software or hardware configurations.

    This week - I checked in the morning and everything was fine, by 4-5pm there are 3 pending and requiring a restart. Looking at my update history on my device, it has gone through 12 updates in less than a month.

    This is why we commonly hear "clear your cookies and cache" and check for "browser and device updates". This gives our devices a clean and updated path to speak with Pogo servers. Anytime we see the site acting a bit odd, this is the time to log out and perform these troubleshooting steps.

    For any Windows 10 users who may be reading this, please view this posting > Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951

    Please give these troubleshooting steps a try and let us know how it goes!

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