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Hello! Currently there are two episodes under investigation for Claire Hart Secret and Shadows Case 44 and Case 45. Currently there have are no report of episodes not loading for Claire Hart Classic.
"This weekend marks the second month that this game IS NOT WORKING."
If you are not speaking of Claire Hart Secret and Shadows Case 44 and 45, there could be a few reasons why you are experiencing loading issues, here are some steps you can try to correct the issue:
Clear your browser cache and cookies
Old or corrupted cached files can conflict with new game data, leading to incomplete loading or sudden freezes. How this helps: Clearing cache removes outdated data so the browser can load fresh assets without errors!
Update your browser and device
Outdated browsers may not support the latest game scripts or graphics rendering, causing compatibility issues that result in a variety of issues. How this helps: Updating ensures our devices have a clear pathway to speak with Pogo servers.
Update graphics drivers (Laptop/Desktop only)
Graphics drivers control how your hardware processes visuals. Outdated drivers can misinterpret or fail to render complex animations, leading to stuttering, crashes, etc. ➡️ As gamers we need to look for updates at least once a month, visiting the graphics card vendor’s website to get updates is best.
Additionally, you can try to Disable Browser Extensions. Ad blockers or other extensions can sometimes interfere with game graphics or try a different browser.
If you or anyone reading this is a Windows 10 user you may no longer be getting updates which could be causing a variety of issues, for more information on this please → Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951
