This comes up saying, lmk4359, it's time to choose your . I click on the button to choose my reward, and it goes to a blank screen saying something broke, to try again later. This is been going on for atleast a week, and can't get my reward. Please resolve this issue.
I am also having this problem - please fix this.
Also... 26 years and Im just a seasoned newcomer???
Mine is the same.
I'm having the same issue. Reporting the issue to EA Help did nothing... the AI interface told me to do what I had already done (clearing cache, etc.) and when the question "Did this fix the issue?" popped up, I clicked the No button and was sent back to the general help page. Infinite, unhelpful loop.
I cannot retrieve my loyalty reward. I keep getting a "It's broke" message.
Should say Loyalty, not Royalty! (Could NOT EDIT the title of the post)
Let's just call that another problem Pogo has that one can NOT edit a subject one puts out! So, I made another Post with the correct title.
Hello Technical Support!
I can NOT collect my "Loyalty Rewards" for this month of August, I have the red dot showing to click on it. But it comes up blank with this error notice on it " Whoops, something broke. Try again?" I have tried the two browsers that I have Edge and Chrome, no luck. Everything is cleared, no luck. SCREEN SHOTS BELOW OF RED DOT FOR LOYALTY REWARD AND ERROR! I put Claim, they could not help me and closed the case!
Please FIX IT! Thank You.
I went and put a case in with EA. Spoke to an advisor. Said they would look into it to see if there were more complaints in here. Well, most people don't even know where to complain!!!! I went back just now and they closed my case, I do NOT have my August Loyalty Rewards and they said that they do not support this type of error!!!
This is NOT SOLVED
Disgusted is the name of the day.
Same for me on both Ipad and PC.
Hello and thank you for reaching out! I’m sorry to hear that the Club Pogo Monthly Rewards aren’t displaying properly for you, that sounds incredibly frustrating and I completely understand!
Please take a moment to report this to EA Help so the issue can be documented thoroughly. For privacy and security, concerns involving monetary transactions, gems, missing content, or other account‑specific matters can’t be handled here in the EA Pogo Forums or through social media messages.
EA Help can review your information safely and privately through their secure portal. For more information, please view the following guides 😊
Pogo Customer Service Guide: Where to Go & How to Get Help
Getting the Help You Need on Pogo
If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support.
Community ManagerCommunity Manager
EA Staff (Retired)
