contact pogo

meandyoy​ 

Hello! Sorry to hear about not being able to purchase gems, I had this problem the other day myself. Have you tried to delete the card and reenter it?

I was playing Snowbird Solitaire and I had 261 GEMS. I used SIX while in game and went to use THREE more and got an error. I went to the HOME PAGE and it reads -1 Not 0 but -1.

Gofasterrrr​ 

Hello! I have seen this happen before. Try logging out and Clear Browser Cache and Cookies: Make sure to reboot your system (shut it down and log back on). Clearing them often helps restore everything especially if we've been on a while.

I have had this problem for months and still can't purchase gems. It has been very frustrating. I have tried all the suggestions that I have seen and nothing is working. 

kgdustyyrose​ 

Hello! To clarify you have tried changing your payment information on the gems page, the account page and tried using PayPal correct?

I have been trying for a week to purchase. No help from pogo, no help from EA. Can't get in touch with either one. What do I do?

can't even get on the site