Contacting EA Help

So I did the same thing.  The $5.00 is a straight up lie.  They tried to charge my account $55.00 dollars.  The call did not go through.  but I was advised that their price is actually $70.00.

Hello and thanks for reaching out. All EA Support is free of charge and never asks for money.

This is the only one link to EA Pogo Support → Pogo – Official EA Help support

This link can also be found in each monthly Pogo Insider posting - under the Pogo Blog, here is the one from March 2026 → Pogo Insider – 3/12

If you navigate to the bottom of Pogo's homepage, you will discover all the icons for the official social media platforms associated with Pogo, which provide further assistance.

Here in EA Pogo Forums, Community Manager EA_Lanna has created a shortcut guide for us here > [Pogo] Helpful Threads and Guides | EA Forums - 13091289

You can also find this guide and more on the Main Page of this Forum after clicking on the Troubleshooting Button on Pogo.

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⚠️Please take a moment to read this posting, Pogo nor EA charges for help > Friendly Reminder: Pogo Emails & Safety | EA Forums - 12431462

There is NO Pogo Customer Service Telephone Number, that ended several years ago→ Pogo Customer Service Phone Number | EA Forums - 13090166

Staying Safe on Pogo: Protecting Yourself from Scams was posted here and in the Pogo Blog → Staying Safe on Pogo: Protecting Yourself from Scams | EA Forums - 13280992

Please only contact official EA and Pogo sites.  

yota418​ "I found the same problem when trying to find a way to contact them. I hope they realize that there is a bug in Merge Academy."

There are several postings about Merge Academy currently in March 2026 here and on Pogo Forums

• Merge Academy Progress → Merge Academy - Won't save progress | EA Forums - 13294232
• Merge Academy - Mini Game not Responding → Merge academy - Mini Game not Responding | EA Forums - 13294041
• Merge Academy - iPhone and iPad - "Play" Button Not Responding → Merge Academy - iPhone and iPad - "Play" Button Not Responding | EA Forums - 13297562

 

Pogo_Sconnie Announcements:

• Service Update - Merge Academy | EA Forums - 13297719
• Service Update - Merge Academy | EA Forums - 13297689

Kindly take a moment to review the information given. If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.