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Player_m32sb5gb's avatar
11 days ago

Crossword Cove: Diagonal Division in Display

For the last few days the crossword comes up a brown covering across half the crossword

8 Replies

  • Mine is like that, too. It's now going on a week and still doing it 

  • This happens on my Samsung tablet but not on my android phone.

  • Hi everyone! Thank you for reporting this and special thank you to marcie147399ud​ for providing the screenshot — that's really helpful.

    I've checked Crossword Cove on my end, and the game is loading and displaying correctly, would you mind taking a moment to try a few troubleshooting steps to help resolve this issue? 

    • Clear your browser cache and cookies
    • Check for browser and device updates, a recent patch may improve performance
    • Test the game on another browser to see if the issue is browser‑specific
    • Close all other browser tabs and programs, having Pogo as the only site open
    • Steps can be found here → Pogo Troubleshooting Guide | EA Forums - 10424297
    • If playing on a tablet, try toggling on "Desktop site" — in your browser menu (the three dots) look for "Desktop site" or "Request desktop site" and turn it on, then try the game again.

     

    If the troubleshooting steps did not resolve the issue, kindly reply to the following questions

    • What difficult setting are you playing Crossword Cove on? (Easy. Medium or Hard)
    • What specific level? (Month, Day on the Calendar or occurring on all levels) 
    • What device are you playing on? (Desktop/laptop, tablet, or phone)
    • If tablet or phone — what make and model? (Samsung Galaxy Tab, iPad, etc.)
    • What browser are you using? (Chrome, Safari, Samsung Internet, etc.)

     

    Need help finding this information on your device? The Settings option on your device will have these details!

     

  • end9519MDgdx's avatar
    end9519MDgdx
    New Novice
    2 days ago

    Tried all suggestions excpt changing  browser to no avail ....Samsung tablet  via chrome..problem exists at all difficulty levels and any calen dar or daily puzzle.  No idea what the desktop site toggle is. Please fix this.

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